IT Officer at Westfield Consulting

Job Summary

• To manage and maintain the network infrastructure, as well as the acquisition, installation, maintenance, troubleshooting and repair of computer hardware devices
• To manage all software applications running on the hardware devices and ensure that they provide adequate support in order to achieve set objectives.

Key Responsibilities

• Provides robust IT platforms and infrastructure to support Logistics business operations.
• Assists in implementing IT strategies, policies, and procedures
• Plans, designs, and maintains data networks and servers
• Provides technical support to users on network issues
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Establishes and maintains user accounts, profiles, file sharing, access privileges on the company intranet
• Installs, supports, and maintains both physical and virtual network servers and appliances
• Oversees the day-to-day operation of computer networks
• Liaises with the Internet Service Providers and other vendors for cost effective services in line with Service Level Agreements
• Maintains computer peripheral equipment such as scanners, printers and ensures that these are prepared and ready to be used
• Assists the Team Lead, Information Technology in the deployment of computer hardware around the company
• Manages relationship with service providers to ensure seamless, cost effective and hitch free internet connectivity
• Maintains logs and records of daily data communication transactions, problems, and remedial actions
• Provides support and maintenance to the business’ software and applications
• Installs client/server applications and essential software patches, carries out any required maintenance of applications and identifies compatibility issues, escalating appropriately
• Supervises and performs hands on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans with respect to software, data, and applications
• Performs the addition, removal and updates of staff data and access rights in line with the information security policy.

Key Requirements

• Bachelor’s Degree / HND in Computer Science, Computer Engineering or related field.
• Possession of relevant IT certification is an added advantage
• Minimum of 3 years of relevant experience
• Knowledge of Hardware maintenance and troubleshooting.