Inn Manager at The Startup Place Limited

Job Summary

• The Inn Manager is responsible for the overall day-to-day operations of the hotel/inn, ensuring excellent guest experience, efficient staff management, and smooth operational performance. The role requires strong leadership, attention to detail, and a passion for hospitality to maintain high service standards while achieving business objectives.

Key Responsibilities

Operations Management

• Oversee daily hotel operations, including front desk, housekeeping, food & beverage (if applicable), and maintenance.
• Ensure all hotel activities comply with company policies, health and safety regulations, and hospitality standards.
• Monitor room availability, occupancy rates, and guest flow.

Guest Experience

• Ensure exceptional guest service at all times.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor guest feedback and implement improvements where necessary.

Staff Management

• Supervise, train, and motivate hotel staff to deliver quality service.
• Prepare staff schedules and manage attendance and performance.
• Conduct staff meetings, evaluations, and disciplinary actions when required.

Financial & Administrative Duties

• Monitor budgets, expenses, and daily revenue.
• Ensure accurate reporting of cash handling, bookings, and invoices.
• Assist in setting pricing strategies and controlling operational costs.

Sales & Marketing Support

• Support marketing initiatives to increase occupancy and guest retention.
• Coordinate with online travel agencies (OTAs) and reservation platforms.
• Promote hotel services and special offers.

Maintenance & Safety

• Ensure the property is clean, well-maintained, and safe at all times.
• Coordinate repairs and maintenance activities promptly.
• Ensure compliance with health, safety, and fire regulations.

Qualifications & Requirements

• Minimum of 2+ years’ experience in hotel or hospitality management.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Good financial and organizational skills.
• Proficiency in hotel management software and MS Office.
• Ability to work flexible hours, including weekends and holidays.

Key Competencies

• Strong problem-solving and decision-making skills
• Attention to detail
• Ability to work under pressure
• Team leadership and collaboration
• Customer-focused mindset