Spa Manager at Smart Partners

Job Summary

• The Spa Manager is responsible for the overall leadership, operational efficiency, financial performance, and service excellence of the spa.
• The role ensures delivery of high-quality spa services, drives revenue growth, maintains regulatory compliance, and leads a high-performing team to achieve business objectives and exceptional customer satisfaction.

Key Responsibilities
Leadership & Team Management:

• Lead, supervise, and motivate spa therapists, estheticians, and support staff.
• Manage recruitment, onboarding, training, scheduling, and performance evaluation.
• Foster a positive, professional, and customer-centric culture.
• Ensure continuous skills development and service quality improvement.

Customer Service Excellence:

• Maintain exceptional client experience standards.
• Handle customer inquiries, complaints, and service recovery professionally.
• Implement feedback mechanisms to enhance service delivery and retention.

Operational Management:

• Oversee daily spa operations, ensuring smooth workflow and adherence to SOPs.
• Manage appointment scheduling, staff allocation, and service delivery.
• Ensure cleanliness, hygiene, and ambiance standards are consistently met.
• Monitor inventory, supplies, and equipment maintenance.

Financial Management:

• Develop and manage budgets, revenue targets, and cost controls.
• Monitor daily sales, expenses, and profitability.
• Prepare periodic financial and operational performance reports.
• Optimize resource utilization to maximize ROI.
• Drive sales initiatives, promotions, and membership programs.
• Collaborate on marketing campaigns to increase footfall and revenue.
• Upsell products and services to improve average transaction value.
• Build partnerships and corporate client relationships.

Communication & Coordination:

• Maintain effective communication with staff, management, and clients.
• Conduct regular team meetings and performance reviews.
• Liaise with vendors and service providers.

Organization & Time Management:

• Ensure efficient scheduling and resource planning.
• Maintain accurate records of sales, inventory, and staff performance.

Problem-Solving & Decision-Making:

• Proactively identify operational gaps and implement corrective actions.
• Address service disruptions or staff conflicts effectively.

Technical & Regulatory Compliance:

• Ensure compliance with health, safety, and sanitation regulations.
• Maintain valid licenses and ensure adherence to industry standards.
• Stay updated on trends, treatments, and best practices in spa management.

Qualifications & Requirements

• Interested candidates should possess a Bachelor's Degree / HND.
• Minimum 5 years’ experience in spa operations, with at least 2 years in a supervisory/management role.
• Certified Esthetician.
• Strong knowledge of spa treatments, skincare, and wellness therapies.
• Demonstrated competence in hands-on spa services.
• Proven leadership, financial management, and sales capabilities.
• Excellent communication, interpersonal, and organizational skills.