Information and Communication Technology (ICT) Officer at Premiere Urgence Internationale (PUI)

General Objective / Summary

• The I.C.T Officer supports the Logistics Coordinator and the Deputy Logics Coordinator in activities linked to, ICT and communications according to PUI standards and procedures in order to adequately meet the ICT needs of the various bases on the mission.
• He / She works under direct supervision of the Deputy Logistics Coordinator.

Responsibilities and Tasks
Software annd Mission Sharepoint Management:

• Manage the installation of software on mission’s computers e.g anti-virus, Office Suite and all other software for the mission.
• Keep license codes and use them accountably on the mission’s computers.
• Recommend the purchase and use of software to the Deputy Logistics coordinator and the Logistics Coordinator.
• Resolve all staff issues regarding software on mission computer systems.
• Provide guidance and training to staff on the use of new software.
• Setup and manage a mission-wide database / SharePoint.
• Make sure weekly backup of all mission’s laptops are done and recorded.

Management, Maintenance and Repairs of IT and Communication Equipment:

• Facilitate the repair of faulty ICT equipment such as laptops, printers, scanners, radio etc.
• Ensure the availability and installation of quality toners for the mission’s printers.
• Provide guidance / training to staff on use of ICT and communication equipment to avoid damage.
• Ensure proper allocation of computers and phones for all bases.
• Ensure proper use of mission’s radio communication devices.
• Collect ICT needs and communicate to the Deputy Logistics Coordinator and the Logistics Coordinator.
• Maintain a physical inventory of mission’s ICT equipment. 
• Raise Purchase Requests for ICT material needs.
• Follow-up and prepare necessary documentations for airtime payments for the whole mission.
• Manage the registration, swapping and issuance of SIM cards for staff across the bases on the mission.
• Issue all communication devices such as Mobile phones, Satellite phones and HF / VHF Radios to the requesting bases.
• Update the mission contact list whenever new emails or phone numbers are created and ensure the accuracy of the mission contact list at all time.
• Ensure that the communication equipment in safe roomsarefunctional at all time.

Email Creation Request and Installation Facilitation:

• Ensure the timely creation of Email address for staff when requested.
• Manage the password database for emails on the mission.
• Manage installation, removal and any other related issues relating to emails.
• Assist new staff in the installation of email signatures and facilitate the uniformity of email signatures according to PUI standards and guidelines.
• Share all newly created email addresses with the Logistics officer.

Payment And Renewal Of Internet And Communication Subscription:

• Ensure the configuration of mission contact list on mobile phones.
• Monitor internet consumption, make recommendations on internet use, restrictions and facilitate the timely renewal of internet subscription.
• Liaise with the internet service provider in case of any problems or inadequacies on the internet across all PUI bases.

Documentation And Reporting:

• Maintain accurate record of all mission’s ICT and communication equipment.
• Share reports to the Deputy Logistics coordinator on a monthly basis.
• Archive and centralize logistics files related to ICT and communication.
• Maintain good record of mission’s passwords and ensure utmost integrity and accountability in the use of PUI software licenses.

Priorities of the Department:

• Make sure weekly backup of all mission’s laptops are done and recorded.
• Ensure a smooth supply of internet connection for all the bases.
• Streamline the use of ICT equipment.

Requirements

• Interested candidates should possess a Bachelor’s Degree.
• 2 – 4 years of work experience.