Incident and Supplier Management at FiberOne Broadband

FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

1. Service Monitoring 
2. Backend device monitoring 
3. Dedicated customer device monitoring 
4. Level 2 customer complaint resolution 
5. PON migration/ Decongestion 
6. Customer relocation integration 
7. Customer service Upgrade 
8. Escalation of unresolved tickets to Level 3 
9. Troubleshooting with FST on site. 
10. Compliance to outage resolution SLA 
11. System maintenance (TCAB/ECAB) 
12. Reporting and Documentation of Incidents. 
13. General troubleshooting/isolation 
14. Compliance and best practices of PON Decongestion 
15. Provide regular update to management and stakeholders on incident status, impact and resolution progress. 
16. Shift work (24/7) 

Qualification

• Bachelor degree in Computer science or any other related courses.
• Relevant certificate such has CCNA MTCNA or similar are preferred.