Fiber means better, faster Internet
Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...
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Monitor and maintain backend and customer devices, ensuring compliance with outage resolution SLAs and system best practices.
Handle Level 2 customer complaint resolution, perform general troubleshooting/isolation, and escalate unresolved issues to Level 3 support when necessary.
Support network operations including PON migration/decongestion, customer relocation integration, and customer service upgrades.
Collaborate with field support teams (FST) on-site for troubleshooting, incident resolution, and system maintenance activities such as TCAB/ECAB.
Prepare incident reports and documentation, while providing regular updates to management and stakeholders during 24/7 shift operations.
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