Ongoing Recruitment at FiberOne Broadband

• Perform routine maintenance and repairs on power equipment such as inverters, rectifiers, batteries, and air conditioning systems.
• Support the installation and inspection of utility systems, ensuring quick response to power outages and emergency situations.
• Supervise vendors and consistently maintain assigned POP sites while ensuring compliance with safety procedures and operational standards.
• Maintain accurate documentation of maintenance activities, materials used, expenses, and utility requirements including diesel and electricity provisions.
• Operate hand and power tools effectively to troubleshoot issues, complete maintenance tasks, and ensure optimal system performance.

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• Engage potential customers through outbound calls, qualify leads, and convert prospects into paying customers by effectively promoting company products and services.
• Achieve monthly, quarterly, and annual sales targets while implementing strategies to improve overall telesales performance.
• Manage customer interactions and sales opportunities using CRM systems, ensuring accurate data entry, lead tracking, and timely follow-ups.
• Deliver clear product presentations, address customer inquiries professionally, and provide accurate information to enhance customer understanding and satisfaction.
• Gather customer feedback, resolve complaints promptly, and collaborate with the telesales team to improve sales processes and share best practices.

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• Install and configure fibre optic cables, connectors, and equipment for residential and commercial customers.
• Perform routine maintenance to ensure reliable network performance.
• Troubleshoot and resolve fibre connectivity issues, signal loss, and cable faults.
• Conduct testing and inspections using fibre optic tools and equipment.
• Maintain accurate documentation of installations, repairs, and maintenance work.
• Provide technical support and assistance to customers regarding fibre services.
• Follow all safety standards and best practices while carrying out field operations.

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• Monitor and maintain backend and customer devices, ensuring compliance with outage resolution SLAs and system best practices.
• Handle Level 2 customer complaint resolution, perform general troubleshooting/isolation, and escalate unresolved issues to Level 3 support when necessary.
• Support network operations including PON migration/decongestion, customer relocation integration, and customer service upgrades.
• Collaborate with field support teams (FST) on-site for troubleshooting, incident resolution, and system maintenance activities such as TCAB/ECAB.
• Prepare incident reports and documentation, while providing regular updates to management and stakeholders during 24/7 shift operations.

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• Project Supervision and reporting                            
• Materials request and conveyance to site
• Splice all completed Projects and ensure PON availability before handing over to SD
• Ensure cleaning of site after deployment
• Ensure no rework after deployment
• Perform other activities assign by line manager