QA Operations Support at PalmPay

• The QA Operations Support Officer will support quality assurance and operational excellence by monitoring field execution, reviewing market visibility, analyzing operational data, and preparing reports that provide actionable business insights.
• The role also involves supporting staff training, ensuring compliance with Standard Operating Procedures (SOPs), and identifying opportunities to improve field performance and operational efficiency.

Key Responsibilities

• Conduct quality reviews of field operations and monitor compliance with SOPs.
• Assess market visibility across assigned locations and prepare analytical reports with recommendations.
• Analyze operational and field performance data to identify trends, gaps, and improvement opportunities.
• Prepare daily, weekly, and monthly reports for management using Excel and other reporting tools.
• Support the planning and delivery of training sessions for field teams on operational standards and quality expectations.

Requirements

• Bachelor’s degree in Business Administration, Economics, Statistics, Marketing, Computer Science, or a related field.
• 1-2 years of experience in Quality Assurance, Data Analysis, Reporting, or a related role (NYSC experience is acceptable).
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Good working knowledge of Microsoft Excel. Proficiency in Microsoft PowerPoint and Google Sheets is an added advantage.
• Previous experience in fintech, digital lending, banking, or financial services is an added advantage.