ICT Personnel at World Health Organization (WHO)

Description Of Duties

Under the overall supervision and guidance of the Senior Operations Officer of WHO/Nigeria and the direct supervision of the ICT Team lead, the incumbent will perform the following tasks:

• Installation, Administration and Maintenance of the Following: ICT Hardware and Software according to WHO AFRO ICT standard ICT services to the office.
• LAN/WAN and data communications systems Maintain, troubleshoot and repair ICT equipment.
• Perform daily server backup of data files Disaster recovery procedures ICT infrastructure against Cybersecurity threat Administer software and updates.
• ReportingMake a quarterly report on informatics equipment inventory Provide technical documentation concerning all ICT-related activities and update it at defined periodic intervalsMake a monthly activity report
• User and Administrative SupportProvide in-house training/assistance to staff on usage of IT equipment's and softwareAssisting in the design and implementation of database applications and other computer programs4. Perform other duties as required.

Required Qualifications

Education

• Essential: University degree in Computer Science, Electrical Engineering or a related field.
• Desirable: Master's degree in electronic or communications engineering or computer technology and ICT Certifications (Microsoft, CISCO, etc.).

Experience

• Essential: At least 2 years of experience in the implementation, administration, and maintenance of IT network infrastructures, servers and end-user support.
• Desirable: Experience in integrating voice and data communication. Experience with IT Network architecture, Experience in routers and switches configuration, IP addressing and subnetting, Experience in virtualization.

Skills

• The job requires a very good knowledge of LAN/WAN network infrastructure (Cisco routers and Switches, TCP/IP, Ethernet, Wi-Fi, VPN, VLAN, Firewall, Proxy server, VSAT, SNMP, DNS, DHCP, Virtualization, Cloud computing, Software as a Service (SaaS), Voice over IP, etc.);
• Good knowledge of Windows end user and server operating system, Microsoft Active Directory and Microsoft Office Applications; Good knowledge of computer security including firewall and virus protection;
• Good knowledge to Implement and ensure appropriate processes for data protection, backup, disaster recovery, and failover procedures;
• Good knowledge of Database Programming;
• Good knowledge of Administration of Telecommunication systems;
• Good knowledge on Installation and support for the new collaborative tolls (Teams, Zoom, SharePoint, etc.) and other online video conferencing platforms;
• Good knowledge on users support; Ability to analyse and troubleshoot problems; Ability to write technical documents.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Use of Language Skills

Essential: Expert knowledge of English.

REMUNERATION

• Remuneration comprises an annual base salary starting at NGN 19,956,269 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.