ICT Personnel at Word of Faith Group of Schools

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide technical support for hardware (computers, projectors, printers) and software issues.
• Troubleshoot and resolve network problems, system errors, and connectivity issues.

ICT Infrastructure Management:

• Maintain and update school IT systems, servers, and local area networks (LAN/Wi-Fi).
• Ensure the proper functioning of internet access and intranet systems.

User Support & Training:

• Assist teachers and students in using educational software, online platforms (e.g., Google Classroom, Microsoft Teams), and e-learning tools.

Maintenance and Upgrades:

• Install, configure, and update software and hardware components.
• Perform regular maintenance and backups to ensure data safety.

Inventory and Resource Management:

• Keep an inventory of ICT equipment and manage their allocation and repair.
• Recommend and plan for ICT improvements or new technology adoption.

Support Digital Learning:

• Help integrate technology into teaching and learning processes.
• Assist with digital assessments, e-library systems, and student records management.

Job Requirements:

Educational Qualifications:

• OND/HND/B.Sc. in Computer Science, Information Technology, or a related field.

Experience:

• 1–3 years of experience in IT support or ICT-related roles.
• Previous experience in an educational setting is an added advantage.

Skills and Competencies:

• Proficiency in installing and maintaining hardware and software systems.
• Good knowledge of computer networks and server management.
• Familiarity with educational technology tools (e.g., LMS, digital whiteboards).
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts in simple terms to non-technical users.

Preferred Attributes:

• Patience and willingness to support a learning environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• A proactive and service-oriented attitude.