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Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
The journey began with our pioneering of the food court concept in Nigeria - a new and exciting offering for the local market. At the same time, w...
Reporting to:
Information Technology Manager
Job Theme:
Support and IT Operations
Job Objective:
To collaborate for the design, analysis and implementation of efficient IT systems. To gather feedback from end users for continuous process system and process improvement.
Key Responsibilities:
Field Support Functions
Deploy, configure, maintain and repair IT infrastructure – both software and hardware
Support all installations pertaining to all field locations, stores and the Head office
Administrative Functions
- Communicate with stakeholders to understand their requirements
- Develop and analyze functional specifications
- Design efficient IT systems to meet business and technology needs
- Coordinate developers to build and implement technology solutions
- Integrate multiple systems and reconcile needs of different teams
- Gather feedback from end users about system performance
- Plan and oversee projects (e.g. upgrades, hardware/software installations)
- Provide advice and technical training to end users as required
- Keep abreast of technology trends and developments
Key Performance Indicators:
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime
Skills, Competencies and Requirements:
Functional Competencies/Requirements:
- Demonstrates ability to troubleshoot hardware, software and network problem
- Knowledge of Project Management
- Knowledge of databases, system security and troubleshooting
- Knowledge of network operations and management
- Knowledge of systems design and development process
- Knowledge of various ERP
- Knowledge of the QSR/Food Industry practices
General Management Competencies/Requirements:
- Problem Solving & Analysis
- Good Organizational Skills
- Keen attention to details
- Good command of English and above average Report Writing skills
- Candidates must be decent, efficient and self-confident.
Educational Qualifications/Experience:
- A good first degree in Computer Science, Computer Engineering, Information Technology or related areas
- Minimum of 2 years’ experience in a similar role, especially in the QSR/FMCG sector
- Membership of CISCO, or any other IT related professional qualification is an added advantage
Desired Personal Attributes:
- Integrity
- Proactive self-starter
- Results Orientation
- Assertiveness & tenacity
- Ability to cope with and work under pressure
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