Human Resources Manager - Shared Services at Pathfinder International

Your Impact

• As the HR Manager – Shared services, you will oversee all aspects of human resources within the countries in their portfolio, including recruitment, employee relations, performance management, and compliance with employment laws. Reporting directly to the Global Director: Human Resources & Organizational Development, you will work with the global HR team to develop and implement HR strategies aligned with the organization’s overall goals, ensuring a positive and productive work environment. 
• You will be involved in managing compensation and benefits, training and development programs, and employee relations, acting as a liaison between management and employees. You will provide HR support to country staff and promote best practices in human resources management.

Key Responsibilities
Recruitment & Selection:

• Manage the entire recruitment process in the countries under his/her portfolio, from job postings to onboarding new hires.
• Work with country leadership teams to develop Job Descriptions for new positions and update existing job descriptions in line with the country’s business evolution.
• Work with the Senior Advisor: HR Operations and Talent acquisition, for proposal recruitment and for the recruitment of senior staff members.
• Support management in the development of organizational structures and workforce planning.

Compensation & Benefits:

• Work in coordination with country teams to ensure the adequate administration of compensation and benefits programs, ensuring that they are competitive and aligned with company policies.
• Serve as the focal point for remunerations surveys, in partnership with the local HR focal points.

Employee Relations:

• Work with the country leadership team to drive a culture of respect, in line with Pathfinder’s policies and code of conduct.
• Provide training for new employees and refresher training for existing staff, about Pathfinder’s policies.
• Ensure that Pathfinder’s policies follow local laws.
• When requested, participate in investigations on HR related matters.
• Employee engagement – implement strategies to improve employee morale and engagement.

Safety & Wellbeing:

• Promote a safe and healthy environment.
• Report on safety incidents and develop plans to mitigate their occurrences.

Performance Management:

• Oversee the adequate Implementation of the performance appraisal system, providing support, feedback and supporting employee development.
• Assist country leadership in the management of poor performance, including the development of performance improvement plans.
• Train employees and provide refresher training on Pathfinder’s performance management system.

Training & Development:

• Identify training needs.
• Develop and implement programs to enhance employee skills and knowledge.
• Support leadership teams in the identification of talent.
• Work with country leadership in the development of succession plans and succession development initiatives.
• Provide coaching and counselling advice to staff when necessary and leads initiatives to develop staff capacity.

Policy Development:

• Coordinate regular reviews and updates of HR policies and procedures and ensure compliance with HR management practices and the national labor laws.
• Ensure every employee is informed/aware of Pathfinder’s policies.

Data Management:

• Ensure that employee records are up to date and accurate.
• Generate relevant reports to help leadership make HR decisions.

HR Strategy:

• Support in the development and implementation of HR strategies that support the organization’s overall goals.
• Help the global HR team understand the country’s needs which will inform the development of tailored HR strategies

Requirements
What You Bring:

• Bachelor’s Degree in Human Resources Management, Business Administration, Organizational Development, Industrial Psychology or a related field.
• Minimum 7–10 years of progressive HR experience, with at least 3–5 years in an HR Manager or HR Generalist capacity
• Experience providing multi-country HR support or working in an international NGO or multinational organization.
• Demonstrated experience in recruitment and talent acquisition, including proposal recruitment and organizational workforce planning.
• Hands-on experience in employee relations (handling investigations, conflict resolution, and grievance management).
• Proven track record managing compensation and benefits programs and conducting salary benchmarking.
• Practical experience in performance management systems (appraisals, performance improvement plans, coaching).
• Experience in policy development and ensuring compliance with local labor

Preferred Qualifications:

• Master’s degree in HRM, Industrial Relations, Business Administration, or related areas
• Professional HR certification (e.g., SHRM-CP, SHRM-SCP, CIPD, HRCI, CHRP, or country-equivalent).
• Experience living or working in the Global South that aids in understanding of HR program context, field realities, and technical needs
• Fluency in French, Portuguese or Arabic
• Experience with non-USAID-funded projects.

Why You’ll Love Working with Us:

• Join an innovative, forward-thinking organization that values your growth and ideas.
• Work within a supportive, collaborative environment.
• Make a meaningful impact on our HR practices and processes.
• Enjoy a competitive salary and comprehensive benefits package.
• Benefit from the opportunity for global engagement.