Human Resources Manager at Above Lifestyle

Key Responsibilities
Talent Acquisition & Workforce Planning:

• Lead end-to-end recruitment for all roles (wait staff, chefs, cleaners, supervisors, management, etc.).
• Develop staffing plans that ensure optimal coverage for lounge, restaurant, and club operations.
• Standardize selection processes, assessment tools, and interview guidelines.
• Ensure timely onboarding and proper documentation (contracts, guarantors, IDs, HR forms).

HR Operations & Compliance:

• Maintain complete and accurate employee files and HRIS records.
• Develop, implement, and enforce HR policies, SOPs, and internal controls.
• Ensure compliance with labour laws, hospitality regulations, and internal disciplinary processes.
• Manage payroll inputs, leave administration, attendance systems, and staff accommodation records.

Performance Management & Training:

• Implement performance appraisal systems for all employees (wait staff, bar, shisha, kitchen, supervisors, etc.).
• Identify skill gaps and coordinate periodic training (customer service, hygiene, leadership, compliance).
• Partner with outlet managers to improve service delivery and guest experience.

Employee Relations & Culture Building:

• Promote Above Lifestyle’s ELITE culture and values across all touchpoints.
• Serve as the first point of escalation for conflict resolution and grievance handling.
• Conduct workplace investigations, issue queries, and enforce disciplinary actions.
• Drive employee engagement initiatives and reward programs.

Strategic HR Leadership:

• Advise management on people strategy, workforce risks, and organisational development.
• Develop compensation structures aligned with hospitality standards.
• Support business expansion by building HR systems, policies, and scalable processes.

Qualifications & Skills

• Bachelor’s Degree in HR, Business Admin, or related field.
• Minimum of 5–7 years HR experience; at least 3 years in hospitality required.
• Strong understanding of hospitality HR operations (shift scheduling, kitchen/front-of-house operations, casual labour, staff accommodation).
• Strong interpersonal, leadership, and conflict-management skills.
• Proficiency in HRIS, documentation, labour law, SOPs, and report writing.
• CIPM/CIPD Cerfication is required.