Human Resource Officer at Hotel Capitol

Job Summary

• The Human Resources Officer is responsible for managing all HR functions within the hotel, including recruitment, employee relations, performance management, and compliance with labor laws.
• The role ensures that the hotel maintains a productive workforce, promotes staff welfare, and supports overall operational efficiency.

Key Duties & Responsibilities
Recruitment & Staffing:

• Manage end-to-end recruitment processes (job postings, interviews, selection, onboarding)
• Coordinate with department heads to identify staffing needs
• Prepare employment letters, contracts, and documentation
• Maintain a database of candidates and staff records

Employee Relations:

• Address staff complaints, grievances, and disciplinary matters
• Issue queries, warnings, and disciplinary actions when necessary
• Promote a positive work environment and staff engagement
• Serve as a link between management and employees

Performance Management:

• Monitor employee performance and conduct appraisals
• Support department heads in evaluating staff performance
• Identify training and development needs

Training & Development:

• Organize orientation programs for new employees
• Coordinate staff training and development initiatives
• Ensure employees understand hotel policies and procedures
• HR Administration:
• •Maintain accurate employee records and files
• Manage attendance, leave, and shift records
• Prepare HR reports (daily, weekly, monthly)
• Ensure proper documentation and compliance

Payroll & Benefits Support:

• Assist in salary processing and staff benefits administration
• Monitor staff attendance for payroll accuracy
• Handle leave management and records

Compliance & Policy Implementation:

• Ensure compliance with labor laws and hotel policies
• Develop and implement HR policies and procedures
• Support audits and inspections

Health, Safety & Welfare:

• Ensure staff adhere to health and safety regulations
• Handle workplace incidents and report accordingly
• Promote employee welfare programs

Key Performance Indicators (KPIs)

• Time taken to fill vacancies
• Staff turnover rate
• Employee satisfaction and retention
• Compliance with HR policies and labor laws
• Timeliness and accuracy of HR documentation
• Effectiveness in handling disciplinary issues

Requirements & Qualifications

• Minimum of HND/BSc in Human Resources, Business Administration, or related field
• 2–5 years HR experience (hospitality experience is an advantage)
• Knowledge of Nigerian labor laws and HR best practices
• Membership in HR professional bodies (e.g., CIPM) is an added advantage

Skills & Competencies:

• Strong communication and interpersonal skills
• Conflict resolution and problem-solving ability
• Organizational and multitasking skills
• Attention to detail and confidentiality
• Proficiency in Microsoft Office
• Leadership and decision-making skills

Working Conditions:

• Fast-paced hotel environment
• May require extended working hours, including weekends
• Frequent interaction with staff and management

Personal Attributes:

• Professional and approachable
• Fair and firm in decision-making
• High level of integrity and confidentiality
• Proactive and result-driven