Human Resource Officer at CARE

The HR Officer’s main responsibilities are to provide the necessary support to the HR & Admin Manager in the country office.

His/her key role is to manage all staff data including information on contracts and other related data, support the HR and Admin Manager in administering staff benefit, Recruitment, Orientation and performance management.

This position maintains a high degree of confidentiality and a strong customer service focus. Using His/her knowledge, the incumbent will deal with customers with high level of maturity, tact and diplomacy.

The HR Officer must provide excellent customer service, demonstrate initiative, take ownership of responsibilities, and complete projects with positive results

JOB SUMMARY

The HR Officer’s main responsibilities are to provide the necessary support to the HR & Admin Manager in the country office. His/her key role is to manage all staff data including information on contracts and other related data, support the HR and Admin Manager in administering staff benefit, Recruitment, Orientation and performance management. This position maintains a high degree of confidentiality and a strong customer service focus. Using His/her knowledge, the incumbent will deal with customers with high level of maturity, tact and diplomacy. The HR Officer must provide excellent customer service, demonstrate initiative, take ownership of responsibilities, and complete projects with positive results.

JOB DESCRIPTION

RESPONSIBILITIES AND TASKS

Job Responsibility #1: Staff Management:

• Effectively supervise all direct reports in the performance of their duties
• Ensure the proper implementation of CARE's performance management system for direct reports, including job description and annual performance objectives development, regular feedback, mid-term reviews and annual performance appraisals.
• Proactively address performance issues through regular, constructive and honest feedback and coaching for direct reports
• Identify necessary staff development and career development opportunities for direct reports.
• Ensure levels of authority and responsibility are clearly defined, understood and followed by direct reports.

Job Responsibility #2:  Manage all documentation related to the administration of staff contracts and maintain adequate record of all correspondence:

• Prepare offer letters and contracts for new staff
• Maintain a database and monitor expiry dates of all staff contracts and renew as and when necessary;
• Provide  individual files for new employees;
• Monitor staff absence and leave and ensure the filing of appropriate documentation,
• Prepare leave roster and monitor submission of leave authorization forms to Abuja staff and other sub-office staff.
• Ensure accurate filing of all staff related correspondence
• Prepare HR monthly reports and submit to HR manager
• Manages and prepares data for Monthly, Weekly and ad hoc reports to the HR Manager

Job Responsibility #3: Assist the HR & Admin Manager in the recruitment process:

• Assist the HR Manager with the Manpower plan for the country office for each FY.
• Ensure there is HR Request in place first for all country office recruitments.
• Support Recruiting Managers of projects and departments to prepare job descriptions with competency profiles;
• Receive the recruitment requisition, prepare appropriate vacancy for both internal and external announcement (Advertising) and ensure timely placement of the vacancy announcement in the newspapers.
• Compile and assist with the shortlist of the candidates and invite short listed candidates for interviews.
• Liaise with recruiting managers to prepare interview questions and prepare interview summaries after each interview.
• Participate in Interviews as and when necessary.
• Ensure reference checks are carried out before offer letters are issued out.
• Ensure timely submission of recruitment information to the HR Manager.

Job Responsibility #4: Assist the HR & Admin Manager in the management of staff benefits:

• Prepare salary increment letters including APAA, Education allowance, COLA, End of year bonus etc.
• Participate in staff salary and benefits reviews and analysis,
• Prepare correspondence to staff informing them of any changes to salary and/or benefits;
• Prepare and submit requests for the medical insurance of staff and ensure timely renewal of policies when due.
• Regularly and promptly, address queries from managers and staff on their benefits.
• Prepare Payroll and other adjustment to payroll accordingly and share with Finance.

Job Responsibility #5: Organize orientation programs and monitor staff development process for all CARE Nigeria staff:

• Ensure all new staff are taken through orientation process within probation period;
• Monitor, follow-up, collect and inform the HR Manager of the status of probation
• Follow-up on the 90 days’ feedback from Managers during staff probation.
• Ensure the implementation of identified staff training and development activities
• Process staff development request
• Perform any other duties as assigned by supervisor

III.    PROBLEM SOLVING (Thinking Environment)

There are three levels of problem-solving:  

There are three levels of problem-solving: 

A.

1) What has to be done and how to do it are clearly defined, and the incumbent will face identical or similar problems on a regular basis; 2) What has to be done is known, but how to do it is not defined.  The incumbent must use interpolative skills to pick and choose the right strategy to address a given problem; and 3) Why things are done is known, but what has to be done and how to do it are not defined.  Situations are variable and the incumbent’s response will involve analysis, problem definition, development of alternatives, and making recommendations.  He or she will face and address problems that are typically non-recurring.

What has to be done is known, but how to do it is not defined.  The incumbent must use interpolative skills to pick and choose the right strategy to address a given problem