HR Officer at Rapid Rentals Limited

Role Overview

The HR Officer is an essential member of the Human Resources team, responsible for executing day-to-day HR administrative functions and supporting the full employee lifecycle, from recruitment and onboarding to employee relations and compliance. This role requires an individual with excellent organizational skills and 1-2 years of proven experience who is capable of handling sensitive, confidential information with professionalism.

KEY RESPONSIBILITIES

Recruitment & Talent Acquisition Support

• Assist in the end-to-end recruitment process for all roles, including drafting and posting job advertisements on various platforms.
• Screen resumes, shortlist candidates, and coordinates the interview scheduling process with hiring managers.
• Conduct initial phone screenings and administer candidate testing as required.
• Prepare all new hire documentation, including offer letters and employment contracts.

HR Administration & Compliance

• Maintain accurate and confidential employee records, documentation, and files, both physical and within the HR Information System (HRIS).
• Assist in Managing and tracking employee attendance, leave requests, and timekeeping records.
• Ensure all HR operations and documentation complies with current local labor laws and company policies.
• Support audits by ensuring HR files and records are up to date.
• Assist in policy drafting, updates, and communication to staff.
• Manage probation period follow-up and confirmatory letters for new employees.
• Ensure timely communication of HR memos, circulars, and policy updates. 

Employee Relations & Development

• Act as a first point of contact for employee inquiries, providing accurate guidance on HR policies, benefits, and procedures.
• Assist in coordinating and tracking all employee training and development programs, including mandatory internal and external training sessions.
• Support the performance management process by tracking performance reviews, goals, and managing the probationary period system.
• Help promote a positive workplace culture through HR initiatives and staff engagement activities.

MANDATORY REQUIREMENTS & QUALIFICATIONS

• Experience: Minimum of 1-2 years of progressive experience in an HR Assistant, Coordinator, or Officer role.
• Education: Bachelor\'s degree in Human Resources, Business Administration, or a related field.
• Technical Proficiency: Strong command of Microsoft Office Suite (Word, Excel)
• Knowledge: Foundational working knowledge of core HR policies, practices, and local employment law.
• Certification: Should have CIPM, ACIPM or must have started the Process

SOFT SKILLS & COMPETENCIES

• Communication: Excellent verbal and written communication skills with the ability to interact professionally and clearly with all levels of staff.
• Discretion: High level of integrity and the ability to maintain absolute confidentiality when handling sensitive employee and company information.
• Organization: Exceptional organizational skills, attention to detail, and a proven ability to manage multiple tasks and competing deadlines efficiently.
• Problem-Solving: A proactive and resourceful approach to resolving administrative and day-to-day HR issues.

Key Performance Indicators (KPIs)

• Administrative Accuracy: 99% accuracy in maintaining employee records and data input into the Database.
• Recruitment Efficiency: Time-to-fill for support all roles meets the target of 30days 
• Compliance: Timeliness in preparing contractual and compliance-related documentation.
• Employee Support: High satisfaction rating (e.g., 85 %+) from employees on responsiveness to HR inquiries.
• Onboarding Effectiveness: New hire onboarding completed within 7 working days, with positive feedback from at least 80% of new employees.
• Payroll Data Accuracy: Zero payroll errors arising from HR data input.
• Training Participation: At least 90% employee attendance in mandatory training programs.
• Performance Management Tracking: 100% completion rate of probation reviews and annual performance appraisals on time.
• Employee Turnover Tracking: Monthly reports on staff exist with reasons analyzed and shared with management.
• Policy Communication: 100% of HR policy updates communicated to employees within 5 working days of approval.