We are a leading company specializing in omnichannel customer support, committed to delivering top-quality customer experiences at affordable prices. With a team of passionate professionals dedicated to your product and brand, we utilize advanced metrics and tools to ensure maximum efficiency throughout the customer support journey.
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We seek an experienced and detail-oriented HR Manager to oversee and streamline our human resources operations. This role will work closely with leadership to manage recruitment, onboarding, compliance, payroll support, and employee lifecycle processes. You'll be the go-to person for all HR matters, ensuring legal compliance and fostering a positive team culture across all locations, with a strong focus on Ohio and Indiana.
Responsibilities
Manage end-to-end recruitment across all company locations (with a focus on Ohio and Indiana)
Vet and screen candidates effectively to ensure a strong cultural and skills fit
Draft and send offer letters, manage pre-employment paperwork, and ensure compliance with hiring laws
Lead onboarding sessions and training for new hires
Support day-to-day HR tasks, including employee relations, records management, and policy enforcement
Assist with payroll coordination and ensure timely and accurate payroll submissions
Maintain a working knowledge of employment laws and practices, especially in the U.S.
Communicate clearly and consistently with team members and leadership
Listen to and interpret audio recordings as part of communications or training materials
Qualifications
Proven experience as an HR Manager or similar HR role
Strong knowledge of U.S. hiring practices, especially in Ohio and Indiana
Excellent communication and interpersonal skills
Familiarity with HRIS systems and payroll processes
Ability to handle confidential information with discretion
Comfortable working remotely and across multiple time zones/locations
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