HR Manager (Performance & Learning) at CADSYNC Consults

Job Purpose

• To implement, coordinate, and optimize the Organization’s Performance Management, Promotion, and Training frameworks as approved by the Head, People & Culture, ensuring operational excellence, policy compliance, data integrity, and measurable workforce productivity.
• The role serves as the custodian of performance and learning processes, providing structured analytics and insights to support strategic workforce decisions and sustainable organizational growth.

Key Responsibilities
Performance Management Operations:

• Implement and administer the Balanced Scorecard (BSC) framework across the organization.
• Coordinate quarterly performance reviews and bi-annual comprehensive appraisals.
• Ensure timely completion, documentation, and submission of all appraisal forms.
• Collate appraisal results and categorize outcomes (promotion, confirmation, performance improvement, sanctions).
• Maintain performance tracking database and ensure data accuracy and integrity.
• Serve as Secretary to the Appraisal Review Committee (ARC).
• Monitor compliance with appraisal controls and documentation standards.
• Track sanctions and commendations and apply score adjustments in line with policy guidelines.
• Manage performance appeals process and escalate matters to the Head, People & Culture where required.
• Provide structured performance analytics and trend reports to support executive decision-making.

Promotion & Career Progression Administration:

• Monitor minimum tenure requirements and promotion eligibility in accordance with policy.
• Prepare promotion ranking documentation and structured analysis for review and approval.
• Validate promotion recommendations against policy criteria and organizational structure.
• Maintain promotion records and career progression dashboards.
• Support succession data preparation and workforce readiness analysis.

Training & Learning Operations:

• Conduct annual and quarterly Training Needs Analysis (TNA) in collaboration with department heads.
• Develop and manage the annual training calendar approved by the Head, People & Culture.
• Coordinate internal and external training programs and logistics.
• Manage allocated training budget and vendor relationships.
• Maintain Individual Development Plans (IDPs).
• Conduct post-training assessments and track learning effectiveness.
• Prepare training ROI and impact reports to inform strategic workforce planning.

Policy Governance & Compliance:

• Ensure consistent application of performance grading standards.
• Monitor adherence to promotion and appraisal timelines.
• Maintain documentation integrity and audit readiness.
• Provide guidance to managers on appraisal documentation standards.
• Work within established policy frameworks and support continuous improvement in partnership with the Head, People & Culture.
• Identify opportunities to enhance performance and learning processes and collaborate on approved refinements.

HR Data, Reporting & Workforce Insights:

• Generate quarterly workforce performance analytics reports.
• Identify recurring performance trends and organizational risk indicators.
• Maintain HRIS data accuracy relating to performance and learning.
• Provide dashboards and insight reports to support strategic workforce planning.
• Prepare promotion analysis and structured recommendations to facilitate informed Management decisions.

Regional HR Operational Support (Southwest):

• Provide operational HR support for the Southwest region as required.
• Step into core HR operations periodically to conduct staff data audits.
• Conduct compliance spot checks on attendance, documentation, and employee welfare standards.
• Ensure accuracy, policy adherence, and overall process integrity across locations.

Ideal Candidate Profile
Education:

• Bachelor’s degree in HR, Business Administration, Psychology, or related fields
• Professional certification (CIPM, SHRM, CIPD) preferred
• Master’s degree is an added advantage

Experience:

• 6 - 8 years progressive HR experience
• Minimum 3 years managing performance management systems
• Experience implementing Balanced Scorecard framework
• Experience coordinating training programs and TNA processes
• Exposure to promotion governance and appraisal committees.