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  • Posted: Jan 5, 2026
    Deadline: Jan 5, 2026
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  • The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a...
    Read more about this company

     

    HR & Admin Manager - Abuja

    Responsible for the development, implementation and maintenance of a modern human resources management system to ensure the organization retains an effective and capable workforce to deliver against set goals and objectives. Work includes employment contract negotiation/administration, classification and compensation administration, recruitment and selection, policy development and interpretation, regulatory compliance, training and employee relations, performance management.  He/she will contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team and facilitate the development of a competitive corporate culture and system of values 

    In addition, incumbent is responsible for effective and efficient day-to-day office administration.  Must ensure that daily activities meet with and integrate organisational requirements for cost, quality management, health and safety, professional standards, legal stipulations, environmental policies and general duty of care. He/she maintains adequate security for Company’s assets which include employees and property. 

    Key Responsibilities:

    • Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues
    • Establish and maintain appropriate systems for measuring necessary aspects of HR development.  Monitor measure and report on HR issues, opportunities and development plans and achievements.
    • Liaise with other departmental heads so as to understand all HR requirements, and to ensure they are fully informed of HR objectives, purposes and strategy.
    • Develop and administer personnel policies and procedures; provide advice and assistance to employees regarding the interpretation, implementation and administration of regulatory requirements and operating policy issues.
    • Assist with and coordinate recruitment efforts. Develop and monitor a program which includes preparing, administering and evaluating aptitude tests as well as screening candidates; employment verifications, conducting effective interviews and employee orientation sessions. 
    • Develop and administer an effective employee performance evaluation system, include participation of department heads, supervisors, and employees in developing job performance standards and provide training to supervisory personnel in conducting performance evaluations; 
    • Coordinate annual/confirmation performance management activities (covering performance planning/target setting, performance monitoring and periodic performance appraisals); monitor the effectiveness of the performance evaluation system. 
    • Administer a comprehensive training program including identifying needs and resources, determining content, scheduling, conducting training, etc
    • Oversees the career development and progression of all employees
    • Manage the welfare and motivation of employees directly with HR/Admin department and oversee that of other Departments, working with respective Departmental heads/Supervisors.
    • Manage exit process.
    • Develop forms and procedures for use in the management of personnel matters and prepare a variety of personnel data or reports useful in budgeting, manpower planning, and personnel administration. 
    • Monitor and control Company’s operating costs; control operating expenditure within agreed budgets and continually explore cost reduction opportunities.
    • Maintain awareness and knowledge of contemporary HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization. 
    • Process employment, payroll, and benefit enrollment change notices and/or initial forms. 
    • Maintain comprehensive HR database containing relevant and up to date information on existing and ex staff bio data, medical history and insurance, pension plans, personnel transactions including hires, promotions, transfers, performance reviews, and terminations.
    • Set up and oversee general administrative policies and procedures; ensures efficient and effective office operations; performs duties such as ordering supplies/ procurement, maintaining records, liaising with service providers and prompt settlement of utility bills.
    • Maintains adequate security and insurance cover for Company assets, employees and property.

    Knowledge & Skills Required 

    • Considerable knowledge of principles and practice of human resource management-  Manpower Planning; Recruitment & Selection; Performance Management; Career Development & Succession Planning; Training Management; Compensation Strategy and Reward Management; Employee Discipline; Employee Consultation; Workforce Profiling
    • Local & International Best Practices in Human Resource Management
    • Change Management
    • Good understanding and working knowledge of Nigerian labour laws
    • Basic Accounting
    • Excellent interpersonal skills; good team player
    • Highly organised, ability to multitask effectively and meet deadlines
    • Creativity & Innovation
    • Superb written and oral communication skills
    • Time management skills 
    • Proficiency in Microsoft Office

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: engage@weoutsourceafrica.com using the position as subject of email.

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