Hotel Operations Manager at Bolton White Hotels & Apartments

Job Summary:

• The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving revenue growth. This role involves managing front-of-house and back-of-house operations, leading cross-functional teams, and implementing strategies to achieve business objectives. The Hotel Operations Manager will report directly to the Group General Manager.

Key Responsibilities:

• Operational Management: Oversee hotel operations, including front desk, concierge, housekeeping, food and beverage, and engineering.
• Guest Experience: Ensure exceptional guest experiences, responding promptly to guest feedback and resolving issues efficiently.
• Team Management: Lead and motivate a team of department heads and staff, fostering a positive work environment and promoting employee engagement.
• Revenue Management: Collaborate with the revenue management team to optimize room rates, occupancy, and revenue.
• Cost Control: Monitor and control operational expenses, ensuring alignment with budgetary guidelines.
• Quality Assurance: Conduct regular quality assurance checks to ensure compliance with brand standards and regulatory requirements.
• Risk Management: Identify and mitigate potential risks, ensuring a safe and secure environment for guests and employees.
• Communication: Foster effective communication across departments, ensuring seamless coordination and collaboration.
• Training and Development: Develop and implement training programs to enhance employee skills and knowledge.
• Reporting and Analytics: Analyze operational data, providing insights and recommendations to inform business decisions.

Requirements:

• Education: Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Experience: Minimum 3-5 years of experience in hotel operations, with at least 2 years in a management role.
• Skills: Strong leadership, communication, and problem-solving skills. Proficient in hotel management software and Microsoft Office.