Customer Sales Officer at Smash Technology

The Customer Sales Officer is a full-time, office-based role focused on achieving measurable sales results through effective client engagement, communication, and conversion. This role does not require outdoor marketing; rather, it requires a candidate with strong persuasive and communication skills who can convert generated leads into paying clients through follow-up, negotiation, and excellent service delivery.

This is a strictly result-driven position designed for individuals who are motivated by performance, accountability, and growth. The company operates a “no result, no reward” policy, where compensation is directly tied to measurable outcomes.

The role offers a ₦100,000 basic monthly salary, which is performance-dependent and sustained only through consistent achievement of monthly sales objectives. In addition, officers are entitled to attractive commissions based on total confirmed sales, structured as follows:

1.5% commission on total sales value for up to 9 confirmed sales per month.

2% commission on total sales value for more than 9 confirmed sales per month.

This model ensures that high-performing sales officers earn significantly higher rewards, reflecting both effort and delivery. The company provides all necessary resources, leads, and support tools to facilitate success, but individual performance remains the primary determinant of reward, growth, and continuity in this role.

Responsibilities:

• Manage inbound and outbound sales communications from prospective clients.
• Convert leads into paying customers through persuasive communication and follow-up.
• Build and maintain strong relationships with clients to encourage retention and referrals.
• Present company products and services professionally to clients via calls, emails, and online platforms.
• Track and report daily sales activities and client feedback accurately.
• Collaborate with the branch manager and sales head to develop strategies that drive conversions.
• Meet or exceed monthly and quarterly sales targets.
• Maintain records of all transactions and ensure compliance with company procedures

Education & Experience

•  Minimum of OND / HND / Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
•  3–8 years of proven experience in customer service, client relations, or a related role.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships.
• Problem-solving and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM software.
• Strong organizational and multitasking ability.
• Customer-focused mindset and keen attention to detail.

Other Requirements

• Willingness to work flexible schedules (including remote weekends if required).
• High level of integrity and professionalism.
• Team-oriented with a proactive attitude