Hotel Manager at CrossTie Solutions

Job Summary

• We are seeking an experienced and results-driven Hotel Manager to oversee the day-to-day operations of our hotel.
• The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a commitment to delivering exceptional guest experiences.
• You will be responsible for managing staff, maintaining service standards, optimizing hotel profitability, and ensuring smooth operations across all departments.

Key Responsibilities

• Oversee the daily operations of the hotel, including front office, housekeeping, food & beverage, and maintenance.
• Lead and manage all department heads to ensure high performance and guest satisfaction.
• Monitor financial performance and manage budgets, revenue, and cost control to meet targets.
• Develop and implement service standards, operating procedures, and staff training programs.
• Handle guest complaints promptly and professionally, ensuring excellent customer service.
• Ensure compliance with health, safety, and hospitality regulations.
• Coordinate marketing and promotional strategies to boost occupancy and revenue.
• Prepare and present reports on occupancy, revenue, and operational efficiency to senior management.
• Recruit, train, and evaluate hotel staff performance.
• Maintain relationships with vendors, suppliers, and partners to ensure smooth operations.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 4 - 5 years proven experience in hotel management or a similar hospitality leadership role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication skills.
• In-depth knowledge of hotel operations and hospitality best practices.
• Proficiency in hotel management software and Microsoft Office Suite.

Benefits

• Competitive salary of N300,000 per month
• Performance-based bonuses (where applicable)
• Opportunity to work in a reputable and well-structured hospitality environment
• Professional growth and development opportunities.