Hotel Manager at Creaniacs Africa

Key Responsibilities:

• Manage daily hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
• Ensure exceptional guest experiences by addressing concerns promptly and providing personalized service.
• Supervise, train, and motivate staff to maintain high service standards and create a welcoming atmosphere.
• Monitor and manage budgets, expenses, and operational costs to optimize profitability.
• Oversee inventory control and procurement of supplies to ensure smooth operations.
• Implement strategies to boost occupancy rates, attract new customers, and improve revenue streams.
• Ensure compliance with health and safety regulations, as well as local laws and licensing requirements.
• Address and resolve guest complaints or service issues in a professional and timely manner.
• Collaborate with marketing teams to create and promote packages, events, and specials that attract guests.
• Maintain accurate records of financial transactions, staff performance, and operational efficiency.
• Conduct routine inspections to ensure cleanliness, functionality, and adherence to quality standards.

Requirements:

• Bachelor’s degree in Hospitality Management, Business, or a related field (or equivalent experience).
• Minimum of 2 years' experience in hotel management or a similar supervisory role.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills to effectively engage with guests and team members.
• Comprehensive knowledge of hotel operations, including housekeeping, front desk, and F&B.
• Proficiency in budgeting, financial reporting, and inventory management.
• Familiarity with hospitality software and property management systems (PMS).
• Ability to work under pressure, manage multiple tasks, and resolve conflicts efficiently.
• Strong attention to detail and commitment to maintaining high service and quality standards.
• Flexible availability to work evenings, weekends, and holidays as required.