Hotel General Manager at Bolton White Hotels & Apartments

Job Responsibilities:

• Set the hotel’s strategic direction and operational goals.
• Oversee all hotel departments including Operations, Sales, Marketing, Finance, HR, Maintenance, F&B, and housekeeping.
• Develop and manage annual budgets, forecasts, and financial reports.
• Maximize revenue and profitability through cost control and revenue management strategies.
• Uphold high standards of service, comfort, and cleanliness throughout the hotel.
• Monitor guest feedback and ensure prompt resolution of issues and complaints.
• Hire, train, supervise, and evaluate department heads and senior staff.
• Foster a positive workplace culture and promote staff development and engagement.
• Oversee marketing, PR, and promotional strategies to enhance hotel visibility and occupancy.
• Ensure brand compliance and drive strong brand reputation and loyalty.
• Ensure full compliance with health, safety, legal, and regulatory requirements.
• Implement and maintain risk management and emergency response plans.
• Maintain strong relationships with hotel owners, investors, and other stakeholders.
• Provide regular reports on financial and operational performance to hotel ownership.
• Identify new business opportunities, partnerships, and market trends for hotel growth.
• Implement operational systems and processes to ensure efficiency and service excellence.

Job Requirements:

Education & Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Master’s degree or MBA is an added advantage.
• Relevant professional certifications (e.g., CHA, CHGM) preferred.Experience:
• Minimum of 8–10 years of experience in hotel management, with at least 3–5 years in a senior leadership role.
• Proven track record of successful hotel operations and revenue growth.
• Experience managing multiple departments and large teams.Skills & Competencies:
• Exceptional leadership and strategic thinking abilities.
• Strong financial acumen and budget management skills.
• Excellent interpersonal and communication skills.
• High-level decision-making and problem-solving abilities.
• Strong customer service orientation and attention to detail.
• Proficiency in hotel management software and systems.
• Ability to work under pressure and manage complex operations.
• Knowledge of current hospitality trends and market dynamics.Other Requirements:
• Willingness to work flexible hours, including weekends and holidays.
• Multilingual ability is a plus, especially in international hotel settings.
• Professional appearance and demeanor.