Hotel Cashier at Kest Professional Services

Job Summary

• The Hotel Cashier is responsible for handling all financial transactions within the hotel, providing excellent customer service, and maintaining accurate records of all transactions.
• This role requires attention to detail, strong numerical skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
Handling Transactions:

• Process guest payments, including cash, credit/debit cards, and other forms of payment.
• Ensure accuracy in billing, refunds, and exchanges.
• Handle foreign currency exchange, if applicable.

Guest Services:

• Assist guests with inquiries about charges or payment processes.
• Provide a seamless check-out experience, ensuring guest satisfaction.
• Maintain a professional and courteous demeanor at all times.

Cash Management:

• Reconcile cash drawers at the beginning and end of shifts.
• Prepare daily cash reports and deposit summaries.
• Address and report discrepancies immediately.

Record Keeping:

• Maintain accurate records of transactions in line with hotel policies.
• Prepare and submit shift summaries to the finance team.

Compliance and Security:

• Follow all company policies, procedures, and standards related to cash handling.
• Safeguard cash and sensitive payment information from theft or fraud.
• Comply with local financial regulations and taxation policies.

Collaboration:

• Work closely with the front desk, reservations, and accounting departments.
• Assist with financial audits as required.

Key Qualifications

• Proven experience as a cashier, preferably in the hospitality industry.
• Familiarity with point-of-sale (POS) systems and hotel management software.
• Basic accounting knowledge and strong attention to detail.
• Proficient in handling cash and balancing cash drawers.

Skills Required:

• Excellent customer service and communication skills.
• Problem-solving ability to handle billing disputes effectively.
• Strong organizational and multitasking abilities.
• Integrity and the ability to maintain confidentiality.