Jobs at Kest Professional Services

Job Description

• A Hotel Kitchen Assistant supports the smooth operation of the kitchen by performing various tasks, including food preparation, cleaning, and assisting chefs and kitchen staff.
• This role ensures high standards of cleanliness, organization, and efficiency in the kitchen environment.

Key Responsibilities
Food Preparation:

• Assist in basic food preparation such as peeling, chopping, slicing, and assembling ingredients.
• Prepare simple dishes under the supervision of the chef, such as salads, sandwiches, or desserts.

Cleaning and Hygiene:

• Maintain cleanliness and organization of kitchen surfaces, equipment, and utensils.
• Wash dishes, pots, pans, and other kitchen tools.
• Adhere to hygiene and sanitation standards to ensure food safety.

Stock and Inventory Management:

• Monitor inventory levels of ingredients and kitchen supplies.
• Assist in receiving, unpacking, and storing food deliveries while ensuring proper rotation of stock.

Support to Chefs and Kitchen Staff:

• Assist in plating and presentation of dishes during service.
• Provide timely support during busy service hours, ensuring smooth kitchen operations.

Compliance with Safety Standards:

• Follow safety protocols for handling kitchen tools, equipment, and hot surfaces.
• Report any maintenance issues or hazards to the supervisor promptly.

Other Duties:

• Assist in organizing events or catering preparation if required.
• Perform additional tasks assigned by the chef or kitchen supervisor.

Qualifications and Skills

• Previous experience in a kitchen environment is an advantage but not mandatory.
• Basic knowledge of food preparation and kitchen hygiene.
• Physical stamina to work in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to work as part of a team and follow instructions.
• Flexibility to work shifts, weekends, and holidays as required.
• Candidates should possess an OND with 1 - 3 years experience.

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Job Summary

• We are seeking an experienced and professional Hotel Receptionist to join our team.
• The ideal candidate will have strong communication skills, a customer-first mindset, and a proactive approach to ensuring a smooth and welcoming guest experience.

Key Responsibilities

• Guest Check-In and Check-Out: Greet guests warmly, check them in and out of the hotel, ensuring an efficient and pleasant experience.
• Reservations and Bookings: Handle reservations through various channels (online, phone, email), confirm bookings, and assist with room assignments.
• Customer Service: Address guest inquiries, requests, and complaints with professionalism, ensuring a high level of customer satisfaction.
• Administrative Support: Manage front desk operations such as handling cash, processing payments, issuing invoices, and maintaining accurate records.
• Communication: Communicate guest requests or issues to other departments, ensuring timely resolution.
• Telephone and Email Management: Answer incoming calls, emails, and other inquiries, providing information on room availability, services, and hotel policies.
• Housekeeping Coordination: Liaise with the housekeeping team to ensure room readiness and cleanliness.
• Maintain Front Desk Area: Ensure the front desk is clean, organized, and welcoming at all times.
• Safety and Security: Monitor guest access and provide guidance on emergency procedures as required.

Qualifications

• Minimum 2 years of experience in hotel reception or a customer-facing role.
• Strong interpersonal and communication skills.
• Proficiency with hotel management software and MS Office (experience with [hotel software name] is a plus).
• Excellent organizational and multitasking abilities.
• Ability to work under pressure and adapt to changing priorities.
• A friendly, professional, and approachable demeanor.
• Ability to work flexible hours, including weekends and holidays.

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Job Summary

• We are seeking an experienced and personable bartender to join our dynamic hotel team. The ideal candidate will craft exceptional beverages, provide top-notch guest service, and create a welcoming atmosphere at the bar.

Key Responsibilities
Prepare and Serve Beverages:

• Mix and serve a wide range of alcoholic and non-alcoholic drinks, adhering to recipes and hotel standards.
• Create signature cocktails and recommend beverages to guests.

Customer Interaction:

• Engage with guests in a friendly and professional manner, ensuring a positive experience.
• Take and fulfill drink and light food orders promptly.

Bar Management:

• Maintain cleanliness and organization of the bar area.
• Monitor and manage inventory, restocking as needed.
• Adhere to health and safety regulations, including proper sanitation practices.

Upselling and Promotions:

• Promote hotel specials, themed nights, and seasonal drink offerings.
• Suggest pairings to enhance the guest dining experience.

Team Collaboration:

• Work closely with the bar team, waitstaff, and kitchen to ensure seamless service.
• Provide training and guidance to junior staff if required.

Requirements

• Minimum of 2 years of bartending experience in a hotel, resort, or upscale setting.
• Strong knowledge of mixology, spirits, wines, and beer.
• Exceptional customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Certification in responsible alcohol service (e.g., TIPS, RBS) is preferred.

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Job Summary

• The Hotel Cashier is responsible for handling all financial transactions within the hotel, providing excellent customer service, and maintaining accurate records of all transactions.
• This role requires attention to detail, strong numerical skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities
Handling Transactions:

• Process guest payments, including cash, credit/debit cards, and other forms of payment.
• Ensure accuracy in billing, refunds, and exchanges.
• Handle foreign currency exchange, if applicable.

Guest Services:

• Assist guests with inquiries about charges or payment processes.
• Provide a seamless check-out experience, ensuring guest satisfaction.
• Maintain a professional and courteous demeanor at all times.

Cash Management:

• Reconcile cash drawers at the beginning and end of shifts.
• Prepare daily cash reports and deposit summaries.
• Address and report discrepancies immediately.

Record Keeping:

• Maintain accurate records of transactions in line with hotel policies.
• Prepare and submit shift summaries to the finance team.

Compliance and Security:

• Follow all company policies, procedures, and standards related to cash handling.
• Safeguard cash and sensitive payment information from theft or fraud.
• Comply with local financial regulations and taxation policies.

Collaboration:

• Work closely with the front desk, reservations, and accounting departments.
• Assist with financial audits as required.

Key Qualifications

• Proven experience as a cashier, preferably in the hospitality industry.
• Familiarity with point-of-sale (POS) systems and hotel management software.
• Basic accounting knowledge and strong attention to detail.
• Proficient in handling cash and balancing cash drawers.

Skills Required:

• Excellent customer service and communication skills.
• Problem-solving ability to handle billing disputes effectively.
• Strong organizational and multitasking abilities.
• Integrity and the ability to maintain confidentiality.

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Key Responsibilities
Food Preparation and Quality Assurance:

• Develop and prepare high-quality dishes across various cuisines.
• Ensure consistency in taste, presentation, and portioning for all menu items.
• Innovate and introduce new recipes and seasonal menus in collaboration with the Executive Chef.
• Maintain strict quality control on all ingredients and final dishes.

Kitchen Operations Management:

• Supervise and coordinate kitchen activities, including food preparation, plating, and cooking.
• Oversee food inventory, storage, and ordering processes to minimize waste and optimize costs.
• Maintain cleanliness and organization in the kitchen and storage areas.

Team Leadership and Training:

• Lead, train, and mentor a team of junior chefs, sous chefs, and kitchen staff.
• Assign tasks, monitor performance, and provide constructive feedback.
• Ensure proper communication and collaboration within the kitchen team.

Compliance and Safety:

• Enforce food safety standards and health regulations (HACCP or equivalent).
• Conduct regular inspections to ensure compliance with hygiene protocols.
• Promote a culture of safety, hygiene, and cleanliness in all culinary operations.

Customer Engagement and Satisfaction:

• Interact with guests to address special dietary requests or preferences.
• Ensure guest satisfaction by maintaining high standards of food quality and service.

Requirements

• Education: Diploma or Degree in Culinary Arts, Hotel Management, or equivalent experience.
• Experience: Minimum of 7 - 8 years in a professional kitchen, preferably in a hotel setting.
• Certifications: Food safety certification (e.g., ServSafe, HACCP) is preferred.
• Knowledge: Strong understanding of kitchen operations, food costs, and budgeting.

Skills and Competencies:

• Culinary Expertise: Proficiency in multiple cuisines, menu planning, and recipe development.
• Leadership Skills: Ability to motivate, manage, and inspire the culinary team.
• Time Management: Efficiently handle high-pressure environments and large volumes of orders.
• Attention to Detail: Strong focus on food presentation, hygiene, and quality control.
• Adaptability: Ability to innovate and adapt to changing culinary trends and guest preferences.