Hotel & Beverage Manager at Efezi Southsea Nigeria Limited

Job Summary

• A Food and Beverage (F&B) Manager plays a critical leadership role in overseeing all aspects of a hotel’s food and beverage operations.
• Their main goal is to ensure excellent service, high-quality products, and profitable performance across all F&B outlets (restaurants, bars, room service, banquets, etc.).

Key Roles and Responsibilities

Operational Management:

• Supervise the daily operations of all F&B departments.
• Ensure seamless coordination between the kitchen, service, and bar teams.
• Monitor service quality and ensure a high standard of guest experience.

Staff Supervision and Development:

• Recruit, train, and supervise F&B staff.
• Create staff schedules and manage labor costs.
• Conduct performance evaluations and promote team motivation.

Menu and Service Planning:

• Collaborate with chefs and bar managers to develop menus and beverage lists.
• Ensure menus are competitive, profitable, and in line with guest preferences.
• Oversee menu presentation and service style across outlets.

Budgeting and Cost Control:

• Prepare and manage F&B budgets, forecasts, and financial reports.
• Monitor revenue, expenses, and profitability.
• Implement cost-saving strategies without compromising quality.

Customer Satisfaction:

• Handle guest feedback, complaints, and special requests professionally.
• Implement standards that promote a personalized and enjoyable dining experience.
• Ensure quick resolution of service issues to maintain guest loyalty.

Health, Safety, and Hygiene:

• Ensure compliance with food safety, sanitation, and licensing regulations.
• Conduct regular audits and inspections of F&B areas.
• Train staff on hygiene and safety procedures.

 Inventory and Supply Chain Management:

• Monitor inventory levels and approve purchasing of food, beverages, and equipment.
• Build strong relationships with suppliers for quality and cost-effectiveness.
• Prevent stock shortages or overstocking.

Event Planning and Coordination:

• Coordinate with event planners for banquets, conferences, and special occasions.
• Customise F&B services for events and ensure smooth execution.

Marketing and Promotion:

• Work with the marketing team to promote F&B outlets and special events.
• Create and execute promotional campaigns to increase patronage and revenue.

Benefits

• No Service charge
• Layover
• Staff meal