At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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Sales and Upselling: Understand the menu and bottle service offerings thoroughly, and effectively communicate and upsell products to guests, leading to increased sales and revenue.
Customer Service: Interact with guests in a professional and engaging manner, ensuring their needs and preferences are met to enhance their overall experience.
Table Maintenance: Maintain cleanliness and organization at the bottle service area, including tables, glassware, and bottle presentation.
Order Processing: Accurately process and track orders, including taking inventory of bottles and managing their availability to meet the demand.
Promotional Activities: Assist with promotional activities and special events, including distributing promotional materials, engaging with customers, and encouraging participation.
Teamwork: Collaborate with the bar staff and other team members to ensure efficient service and a seamless guest experience.
Safety and Compliance: Adhere to all safety, health, and sanitation guidelines, as well as applicable local alcohol regulations and laws.
Cash Handling: Handle cash transactions responsibly, accurately processing payments, and reconciling sales at the end of each shift.
Knowledge Update: Stay informed about current trends, new products, and promotions in the nightlife industry to provide accurate and up-to-date information to guests.
Requirements
Experience: Prior experience in a similar customer service or hospitality role is preferred, especially with bottle service or bartending experience.
Interpersonal Skills: Excellent interpersonal skills, with the ability to engage, interact, and build relationships with guests and team members.
Communication Skills: Strong verbal communication skills, with the ability to effectively convey information and upsell products to guests.
Multitasking: Exceptional multitasking abilities to handle a fast-paced environment, manage multiple tables, and prioritize tasks.
Problem-Solving: Proactive problem-solving skills to address guest concerns or issues promptly and professionally.
Availability: Flexibility to work evenings, weekends, and holidays, as nightlife and entertainment venues often operate during these times.
Physical Stamina: Ability to remain on your feet for extended periods and lift/move heavy bottles or trays when necessary.
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