Hostess at Mai Shayi Coffee

Purpose of the Job

• We are seeking a warm, professional, and detail-oriented Hostess to serve as the first and final point of contact for our guests. As a Hostess, you will play a critical role in shaping the guest experience by delivering exceptional hospitality, managing reservations and guest flow, and acting as a brand ambassador for our premium coffee and dining concept.
• This role goes beyond greeting and seating guests. You will be responsible for guest engagement, front-of-house coordination, online customer interaction, and order processing, ensuring a seamless experience across dine-in, takeout, and delivery services. The ideal candidate is polished, articulate, highly organized, and passionate about customer service, specialty coffee, and hospitality excellence.
• Your responsibilities align with this Job Description; however, this list is not exhaustive.
• You may be required to perform additional tasks as assigned by Management to support the smooth and efficient operation of the restaurant.

Key Responsibilities

• Warmly welcome all guests upon arrival, ensuring a professional, friendly, and inviting first impression
• Ensure guests feel valued, comfortable, and attended to throughout their visit
• Manage reservations and walk-in guests efficiently, ensuring optimal seating arrangements and smooth restaurant flow
• Clearly communicate wait times and manage guest expectations during peak service periods
• Coordinate table turnover to maximize seating efficiency without compromising guest experience
• Act as a brand ambassador by confidently introducing guests to Mai Shayi Coffee’s specialty coffee and dining concept
• Provide knowledgeable explanations of menu offerings, coffee origins, brewing techniques, and roastery experiences
• Inform guests about daily specials, promotions, coffee tastings, and exclusive events
• Build meaningful relationships with guests to encourage loyalty and repeat patronage
• Recognize returning guests and personalize interactions where possible
• Respond promptly and professionally to customer inquiries via social media platforms, website, or messaging channels
• Process and confirm dine-in reservations, takeaway orders, and delivery requests received online
• Maintain a professional, brand-consistent tone in all written and verbal communications
• Accurately process orders and payments using the POS system, including confirmation of bank transfers where applicable
• Ensure all dine-in, pickup, and delivery orders are correctly entered, verified, and documented
• Liaise effectively with kitchen staff, baristas, bar staff, and roastery teams to ensure timely and accurate order fulfillment
• Communicate guest preferences, dietary requirements, and special requests clearly to relevant teams
• Monitor order progress and proactively update guests on delays or changes
• Maintain organized records of customer demographics, reservation trends, online orders, and sales insights as required
• Support management by providing feedback or basic reports to improve guest experience and operational efficiency
• Maintain a clean, organized, and presentable host stand and front-of-house area at all times
• Adhere strictly to company grooming standards, hygiene practices, and service protocols
• Uphold company policies, service standards, and code of conduct consistently
• Demonstrate punctuality, professionalism, and a strong sense of responsibility
• Assist with special events, promotions, and peak-period operations when required
• Perform any other reasonable duties assigned by Management to support business operations

Qualification and Experience

• Candidates should possess a First Degree (B.SC./ HND) in a relevant field
• Minimum of 1–2 years’ of post NYSC experience in a similar hostess, front desk, or customer-facing role (hospitality or F&B preferred)
• Prior experience in a premium café, restaurant, or hospitality environment is an advantage
• Knowledge of specialty coffee or fine dining concepts is a plus
• Fluency in English required.
• Ready to work Six (6) days in a week
• Proximity to Victoria Island and its enviros is preferred.

Required Skills & Competencies:

• Excellent interpersonal and communication skills
• Strong customer service orientation and emotional intelligence
• Professional appearance and polished demeanor
• Ability to multitask and remain calm under pressure
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Basic computer literacy and POS system familiarity
• Team-oriented mindset with proactive initiative.