Hospital Manager at Christian Miracle Hospital

Mission Statement

• To lead Christian Miracle Hospital in delivering exceptional Christ-centered healthcare while driving business growth, operational excellence, and spiritual transformation of our community through compassionate service and innovative healthcare solutions.

Job Summary

• To oversee the daily operations, financial health, and strategic growth of the hospital. You are the "Chief Revenue Officer," responsible for transforming the hospital into a profitable brand while maintaining high spiritual and clinical standards.

Core Responsibilities
Medical / Operational Leadership:

• Oversee daily hospital operations to ensure smooth workflow and efficient patient care across all departments.
• Ensure compliance with Nigerian healthcare regulations, NHIS accreditation standards, and industry best practices.
• Develop and implement strategic plans for service expansion, quality improvement, and resource optimization.
• Manage financial records, budget preparation, cost control, and revenue generation initiatives.
• Coordinate patient flow management to minimize wait times and maximize patient satisfaction.
• Cost Control: Audit inventory weekly to prevent pilferage of drugs and consumables.
• Staff Performance: Conduct monthly appraisals based on financial targets (KPIs) and patient satisfaction scores.
• Service Excellence: Ensure waiting times are under 20 minutes and the facility is spotless

Business Development & Marketing:

• Develop and execute comprehensive marketing strategies to increase patient acquisition and market share in Enugu and surrounding areas.
• Revenue Generation: Develop and execute a strategic marketing plan to increase monthly patient registration by 20% and surgery bookings by 15%.
• Partnership Management: Secure retainerships with at least 3 new corporate organizations (banks, schools, NGOs) per quarter.
• Lead Conversion: Manage the "Patient Pipeline." Ensure every enquiry (phone/walk-in) is followed up until they register or book a procedure.
• Digital Marketing: Oversee the hospital’s social media presence, ensuring daily posts of "Testimonies" and health tips to drive engagement.
• Maintain and nurture relationships with referring physicians, corporate clients, community leaders, and religious organizations to generate consistent patient referrals.
• Implement digital marketing initiatives including social media presence, website optimization, and online patient engagement platforms.
• Organize community health outreach programs, seminars, and health education sessions to build brand awareness and trust.
• Set monthly patient acquisition targets for all departments and monitor performance against KPIs.

Staff Leadership & Christian Values:

• Recruit, train, and mentor a team of born-again Christian staff who align with the hospital's mission and values.
• Foster a culture of excellence, compassion, and Christ-like service among all hospital personnel.
• Conduct monthly performance evaluations with clear KPIs and provide coaching for underperforming staff.
• Ensure all staff maintain impeccable grooming, professional deportment, and courteous communication with patients and visitors.

Responsibilities

• Identify partnership opportunities
• Develop new relationships in an effort to grow business and help company expansion
• Maintain existing business
• Think critically when planning to assure project success

Key Performance Indicators (KPIs - Monthly)

• Patient acquisition growth rate (minimum 15% month-over-month)
• Revenue generation against budget targets (minimum 95% achievement)
• Patient satisfaction score (minimum 4.5/5.0)
• Staff retention rate (minimum 90%)
• Operational cost control (variance within 5% of budget)
• Number of new corporate partnerships secured (minimum 2 per month)
• Community outreach program participation (minimum 4 events per month).

Person Specifications/Requirements
Essential Qualifications:

• Bachelor's Degree in any field
• Minimum 2 years’ experience in management, business development, sales/marketing and/or healthcare leadership role
• Proven track record in healthcare business development and revenue growth
• Strong understanding of Nigerian healthcare regulations and NHIS operations.

Qualifications:

• Bachelor's degree or equivalent experience
• 3 Prior industry related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented.

Preferred Experience:

• Experience in private hospital management or HMO in Nigeria
• Background in obstetrics/gynaecology or specialized surgical services
• Track record of successful community engagement and stakeholder relationship management
• The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.

Essential Skills & Attributes:

• Born-again Christian with strong moral character and alignment with Christian values
• Exceptional leadership, team management, and conflict resolution skills
• Advanced business development, marketing, and sales abilities
• Proficient in financial management, budgeting, and revenue cycle optimization
• Excellent communication, presentation, and interpersonal skills
• Computer literacy in hospital management systems, MS Office Suite, and digital marketing tools
• Strategic thinking with ability to convert vision into actionable plans
• Resilient under pressure with strong problem-solving capabilities.