Head, Retail / SME Banking - SM-AGM at Peakware Group

Purpose/Job Dimension

• We are seeking a dynamic and results-driven strategic leader to oversee our Retail and SME Banking divisions. The successful candidate will be responsible for developing and executing the overall business strategy to drive customer acquisition, deepen wallet share, and maximize profitability across both segments. This role requires a visionary leader with a proven track record of growing a retail banking book, building high-performing teams, and leveraging technology to deliver an unparalleled customer experience.

Key Roles and Responsibilities 

• Develop and implement a comprehensive business strategy for the Retail and SME segments to achieve aggressive growth targets in assets, liabilities, and fee-based income.
• Drive the bank's market share expansion by identifying new opportunities and leveraging existing customer relationships.
• Champion the development and launch of innovative, customer-centric products (e.g., savings accounts, loans, mortgages, cards, digital solutions) tailored to the Retail and SME markets.
• Analyze market trends, competitor activity, and customer needs to inform strategic decisions.
• Own the P&L for the Retail and SME segments, responsible for budgeting, forecasting, and ensuring profitability.
• Ensure strict portfolio quality management by setting and monitoring credit risk parameters for retail and SME loan products.
• Drive the growth of a low-cost deposit base (CASA) to optimize funding costs.
• Monitor key performance indicators (KPIs) and provide regular performance reports to the Executive Management and Board.
• Lead, motivate, and manage a large team of Branch Managers, Relationship Managers, and Sales Executives across the bank's network.
• Set ambitious sales targets and implement effective incentive schemes to drive performance.
• Optimize the performance of the branch network while developing alternative distribution channels, including digital platforms, agency banking, and call centers.
• Ensure the delivery of consistent, high-quality customer service across all touchpoints.
• Ensure all retail and SME banking activities comply with internal policies and regulatory guidelines set by the Central Bank of Nigeria (CBN).
• Implement effective risk management frameworks to mitigate credit, operational, and reputational risks.
• Maintain a strong control environment and ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols.

Required Skills and Competencies

• Strong business acumen and analytical skills.
• Excellent relationship management and interpersonal abilities.
• Proficiency in financial analysis and credit assessment.
• In-depth understanding of commercial and corporate banking products and services.
• Leadership and team management skills.
• Strategic thinking with the ability to execute tactical plans effectively.
• Strong negotiation and problem-solving skills.
• Unquestionable integrity and a high level of commitment.

Experience and Qualifications

•  Bachelor’s degree in finance, Business Administration, Economics, or a related discipline from a recognized university.
• A postgraduate qualification or relevant professional certification is an added advantage.
•  A minimum of 6-8 years of experience in banking, with a focus on Retail/SME Banking.
• Demonstrated experience in strategic management, business development, and profitability management within a banking context.
• Comprehensive knowledge of financial analysis, credit risk assessment, and banking regulations.
• Proven track record of building and maintaining strong client relationships.