Head of Sales and Business Development at FCMB

Job Purpose:

• To lead, develop, and implement strategic sales and business development initiatives that drive sustainable growth, customer acquisition, and financial inclusion, in alignment with FCMB Microfinance Bank’s mission to empower underserved communities — especially women and youth — through innovative financial solutions.

Key Responsibilities:

Strategic Leadership & Growth

• Develop and execute the bank’s nationwide sales and business development strategy with a focus on rural outreach and digital inclusion.
• Lead market expansion efforts, especially in underserved regions, while building a robust customer acquisition pipeline.
• Drive initiatives aligned with SDGs and CBN’s financial inclusion roadmap.

Team Management

• Supervise, mentor, and lead a high-performing team of Regional Sales Managers, Business Development Officers, and Field Agents.
• Set KPIs and monitor performance across teams to ensure targets are consistently met or exceeded.

Product Development & Positioning

• Collaborate with Product, Marketing, and Risk teams to design innovative financial products including group lending, SME loans, savings, and insurance products tailored to the informal sector.
• Ensure products are market-responsive and digitally accessible.

Partnership & Stakeholder Engagement

• Build and manage strategic partnerships with fintechs, NGOs, cooperatives, donor agencies (e.g., Mastercard Foundation, Women’s World Banking), and regulatory bodies.
• Represent the bank at industry events and advocate for inclusive finance policy initiatives.

Customer Experience & Retention

• Champion customer-centric solutions and ensure consistent feedback loops to improve products and services.
• Leverage technology to improve customer onboarding, engagement, and retention.

Data & Performance Management

• Use data analytics to monitor sales performance, identify trends, and guide strategic decisions.
• Prepare periodic reports for executive management and the board.

Qualifications and Requirements:

• Bachelor’s degree in Business, Finance, Marketing, or related field; MBA or Master’s in relevant field is an added advantage.
• Minimum of 8 years of progressive experience in microfinance, banking, or financial services with at least 3 years in a leadership role.
• CBN-certified Microfinance Practitioner (Compulsory).
• Proven track record of leading successful sales and business growth in a financial institution targeting low-income populations.
• Strong understanding of microfinance methodologies (group lending, village banking, individual loans, agency banking).
• Hands-on experience with digital financial services and agent banking models.
• Excellent communication, leadership, negotiation, and stakeholder management skills.
• Ability to lead and inspire geographically dispersed teams.

Key Competencies:

• Strategic Thinking and Execution
• Business Development and Sales Leadership
• Financial and Market Acumen
• Team Building and Performance Management
• Innovation and Product Development
• Partnership and Relationship Building
• Data-Driven Decision Making