Head of Retail - Africa Operations at MANO Africa

Job Purpose

• As Head of Retail, you are responsible for overall success of all the retail operations of MANO, which includes meeting your financial and service targets.
• You are responsible for maintaining standards – including all Health & Safety practices and procedures, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service.
• The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda

Job Duties

• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
• Understand the requirements of existing customers to ensure their needs are being met
• Act to acquire new customers and manage client relationships (new and existing)
• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring
• Plan and oversee MANO promotional events or displays
• Keep abreast of market trends to determine the need for improvements in our Warehouses and MANO
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines
• Provide cost & sales analysis on all retail stock offering
• Maintain your departmental KPI’s
• Implement cyclical displays to support all in-house promotions and events
• You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre
• Liaise with Marketing & Sales for promotional requirements
• Liaise with Marketing & Sales to create promotional offers
• Assist with the development of annual In-house promotion calendar within the retail remit
• Assist with the development of marketing collateral to support in-house promotions
• Maintain an overall 95% client satisfaction rating for all team members

Requirements

• BSc / BA in Business Administration, Sales or relevant field; MSc/MA is desirable
• Proven experience as Head of Retail, Retail Manager or in other related managerial position
• The candidate can be located in either of the locations: Dubai, Beirut, Lagos, Luanda
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent command of English is a must
• Excellent organizing and leadership skills
• Commercial awareness
• Experience in the e-commerce, groceries industry is a plus
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software (e.g. MS RMS)