Africa is a huge continent with huge resources - the greatest of which are its people and natural resources. While Africa has struggled to find its rightful place in the world economy, this has not in any way, diminished its potential or capabilities.
Africa has amazing talents and our role as leaders and entrepreneurs is to harness these talents to prope...
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Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
Provide leadership and direction to departmental managers and supervisors, ensuring alignment with organizational goals and priorities.
Oversee day-to-day operations, including production planning, inventory management, procurement, and distribution, to meet customer demand and delivery targets.
Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.
Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.
Requirements
Bachelor's Degree in Business Administration, Management, or related field; Master's degree preferred.
7-8 years experience in a senior operation role with a track record of success in operations management.
Strong understanding of BPO processes, technology, and industry trends.
Excellent leadership and communication skills, with the ability to inspire and motivate teams.
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