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  • Posted: Nov 4, 2025
    Deadline: Nov 29, 2025
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  • HRLeverage Africa is an HR, Outsourcing and Recruitment Service Provider. As a company, we deliver excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We are a premium professional service firm domiciled in Africa and with our partnership with global organizations, we are able to leverage on technology to provide strategic Business solution.
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    Head of Operations - Fashion Retail (Fabrics)

    Job Summary

    • The Head of Operations will oversee the daily operations of the fashion retail business, ensuring the smooth running of sales outlets, inventory, logistics, and customer service functions.
    • The role is responsible for optimizing operational efficiency, managing retail performance, and ensuring the business maintains its reputation for quality fabrics and excellent customer experience.

    Key Responsibilities

    • Oversee end-to-end operations across all retail outlets, warehouse, and distribution channels.
    • Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction.
    • Supervise store managers, sales teams, and logistics staff to ensure consistent operational standards.
    • Manage inventory levels and procurement to avoid stockouts or overstocking of fabrics and accessories.
    • Collaborate with the buying and merchandising team to ensure product availability aligns with market trends and customer demand.
    • Monitor retail performance, analyze sales data, and prepare regular performance and profitability reports.
    • Implement process improvements to enhance customer experience, streamline logistics, and reduce operational costs.
    • Oversee staff recruitment, training, and performance management within the operations department.
    • Ensure all retail outlets comply with company policies, quality standards, and health and safety regulations.
    • Liaise with suppliers, vendors, and logistics partners to ensure timely delivery and quality of fabrics.
    • Drive digital transformation and operational automation in inventory management, point-of-sale systems, and reporting.

    Qualifications and Requirements

    • Bachelor’s degree in Business Administration, Operations Management, Retail Management, or a related field.
    • Minimum of 7 years’ experience in operations, retail, or supply chain management, preferably in the fashion or textile industry.
    • Proven experience in managing multiple retail outlets or large-scale operations.
    • Strong leadership and people management skills.
    • Excellent analytical, organizational, and decision-making abilities.
    • Proficiency in retail management systems, inventory software, and Microsoft Office Suite.
    • Exceptional communication and interpersonal skills.
    • Strong business acumen and understanding of retail trends in the fashion/fabric industry.

    Core Competencies:

    • Leadership and Team Coordination
    • Retail and Supply Chain Management
    • Strategic Planning and Execution
    • Financial and Operational Oversight
    • Customer Experience Optimization
    • Vendor and Inventory Management.

    Check how your CV aligns with this job

    Method of Application

    Interested an qualified candidates should send their CV to: yomade.hrleverage@gmail.com using the Job Title as the subject of the email.

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