Head of Operation at Patricia.com.ng

Company Profile:

We are a technology-driven alternative payments platform where merchants and consumers can transact with new digital currencies. Our HQ is in Lagos. Nigeria. Our mission is we work smart, combine original ideas and technology to produce smooth financial experience for all users.

Job Summary:

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance also include designing policies, overseeing customer service and implementing technology solutions. He/she will be a leader with an analytical and strategic mind and have a broad knowledge of the business also committed to productivity and compliance. Ultimately, ensure our operations run smoothly and that people are productive.

Description:

• Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning in Patricia Technologies.
• Manage and increase the effectiveness and efficiency of Support Services (IT, Customer Experience and Finance Operations), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Effectively coordinating the operations of the technical processes.
• Ensuring the implementation of effective processes that continuously improve the Service standards of Patricia Technologies.
• Oversee overall back-end management, planning, systems and controls.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Regular meetings with Executive Director of Patricia Technologies with regards to fiscal planning.
• Increase the effectiveness and efficiency of Support Services through improvements to all job function as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

Additional Information

• Demonstrated leadership and vision in managing people and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Excellent communication skills both verbal and written
• Knowledge of government contract management and experience in organizational effectiveness and operations management implementing best practices.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Persuasive with details and facts
• Ability to look at situations from several points of view
• Delegate responsibilities effectively

Requirements:

• B.Sc in Management or any other related field
• A minimum of 7 years working experience in operational management, Strong background and work experience in industries such as FinTech, Payment platform, E commerce is required.
• Professional qualifications will be an added advantage.