Head of Collections at Money in Minutes

Role Overview:

• We are looking for an exceptional leader to take on the role of Head of Collections.
• This is a unique opportunity for a strategic thinker with a modern approach to collections to drive efficiency, innovation, and customer satisfaction.
• The ideal candidate will leverage advanced analytics, cutting-edge technology, and industry best practices to optimize our collections processes and achieve outstanding results.

Key Responsibilities:

• Strategic Leadership: Develop and implement a comprehensive collections strategy that aligns with MIM Finance’s business objectives and market dynamics.
• Team Management: Lead, mentor, and inspire a high-performing collections team, fostering a culture of excellence, accountability, and continuous improvement.
• Innovation and Technology: Utilize state-of-the-art technology and data analytics to enhance collections processes, improve recovery rates, and reduce delinquency.
• Customer-Centric Approach: Ensure a customer-focused collections process that balances empathy with efficiency, maintaining our commitment to superior customer service.
• Regulatory Compliance: Oversee adherence to all relevant regulatory requirements and ensure the highest standards of ethical practice.
• Performance Metrics: Develop and monitor key performance indicators to assess the effectiveness of collections strategies and implement necessary adjustments.
• Cross-Functional Collaboration: Work closely with other departments, including Risk, Sales, and Customer Service, to ensure a cohesive approach to customer lifecycle management.

Qualifications:

• Experience: Minimum of 10 years in collections management, with at least 5 years in a senior leadership role within the financial services sector.
• Education: Bachelor’s degree in Finance, Business Administration, or a related field. An MBA or relevant advanced degree is preferred.
• Skills: Strong analytical skills, proficiency in data-driven decision-making, and a deep understanding of modern collections technologies and methodologies.
• Leadership: Proven track record of leading and motivating large teams to achieve strategic goals.
• Innovation: Demonstrated ability to implement innovative solutions and drive transformative change.
• Communication: Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Compliance: In-depth knowledge of regulatory requirements and best practices in collections.