Head of Carrier Business at Smart Partners

JOB SUMMARY

• Our client is seeking for an experienced Head Carrier Business to run and manage the retail IDD and wholesale voice carrier business efficiently, thereby ensuring increase in revenue, margin, collections and enhancement of the business with improved decisionmaking. Full responsibility for the voice (IDD and Wholesale) business profitability.

RESPONSIBILITIES

• Develop and maintain executive and strategic relationships based on company’s comprehensive suite of voice focusedproducts.
• Grow the wholesale voice margin in agreed accountsand to achieve sales targetas set by the company.
• Develop and maintain structured account development plans and contract strategies – Revenue deals.
• Ensure full adherence to pricing process and proactively monitor inboundtraffic to highlightany gaps againsttargets, streaming, irregular traffic patterns and address accordingly.
• Drive commercial and contractnegotiations required to maximize the carrier businessprofitability.
• Reduce Termination cost to the barest minimum each month.
• Ensure fraud management tools and methodsimplementation in alignmentwith the RevenueAssurance Department.
• Ensure that the revenuegenerating units are profitable by assisting in finding least cost and effective routes.
• Ensure Operational activities are done timelyeach day.
• Increase Bottom Line figuresto meet agreedbudget expectations.
• Ensure team members meet their respective set Target/KPI.
• Reduce transmission cost monthlyby increasing tradingactivity and adjusting if so required.
• International Voice Sales (Retailand Wholesale) and Marketing.
• Interconnect/Contract Review and BusinessTerms negotiation.
• Support with Marketing to create attractive IDD value propositions towards the companiescustomers ensuring best in classCEX and communication.
• Marketing and Product Development/Management (Pre-paidand Post Paid).
• Pricing and Strategy management for retail and wholesale.

KEY PERFORMANCE INDICATOR AND DELIVERABLES 

• AOP Revenue target set for Voice Carrier Wholesale& Retail business.
• AOP Margin target set for Voice Carrier Wholesale& Retail business.
• AOP collection target set for Voice Carrier Wholesale business.
• Evaluate vendor performance vs. agreed SLAs and costs.
• Fraud management KPI’s on thecompanies network.
• Efficient team management.

EDUCATION, QUALIFICATION AND EXPERIENCE

• 15 years of experience preferably in the telecommunications with a Carrieror an Operator.
• Engineer / Business Administration Qualifications.

SKILLS AND COMPETENCIES

• Excellent knowledge of international telecombusiness ideally specializing in the carrierand wholesale segment.
• Ability to manage teams.
• Has manageddirectly revenue and profit responsibility in an Operator/Carrier.