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  • Posted: Sep 13, 2021
    Deadline: Sep 27, 2021
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  • ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
    Read more about this company

     

    Hausa Speaking Contact Centre Agent

    Location: Oshodi, Lagos

    Job Description

    • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Qualification and Experience

    • Bachelor's Degree, FSLC, OND, HND
    • Minimum of 0 - 3 years relevant work experience.
    • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

    Only applicants living within the following axis will be considered:

    • Oshodi/Ilupeju/Mushin
    • Ilasa/Cele/Isolo/Okota/Ajegunle
    • Gbagada/Bariga/Somolu/Oworoshoki/Anthony
    • Yaba/Onipanu/Palmgroove/Fadeyi
    • Surulere
    • Maryland
    • Ojota/Ogudu/Ketu

    Salary
    N40,000 / month.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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