Job Vacancies at ConSol Limited

Location: Oshodi, Lagos

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualification and Experience

• Bachelor's Degree, FSLC, OND, HND
• Minimum of 0 - 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

• Oshodi/Ilupeju/Mushin
• Ilasa/Cele/Isolo/Okota/Ajegunle
• Gbagada/Bariga/Somolu/Oworoshoki/Anthony
• Yaba/Onipanu/Palmgroove/Fadeyi
• Surulere
• Maryland
• Ojota/Ogudu/Ketu

Salary
N40,000 / month.

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Job Duties / Responsibilities / Accountabilities

• Analyzes information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
• Evaluates interface between hardware and software, and operational and performance requirements of overall IT system.
• Monitors functioning of equipment and makes necessary modifications to ensure system operate in conformance with specifications.
• Specifies power supply requirements and configuration, drawing on system performance expectations and design specifications.
• Tests and verifies hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data for future reference.
• Assembles and modifies existing pieces of equipment to meet special needs.
• Provides training and support to users, and recommend purchase of equipment
• Selects hardware and material, assuring compliance with specifications and product requirements.
• Provides and maintains the Local Area Network (LAN) and Wide Area Network (WAN).
• Performs any other tasks assigned by the IS Manager/Head of IT.

Professional Qualifications

• Possess a Bachelor's Degree in relevant fields.
• Membership of / Certification from recognized Information Technology professional bodies:
  • CCNA
  • MCITP
  • ITIL

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Location: Oshodi, Lagos

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualification and Experience

• Bachelor's Degree, FSLC, HND, OND
• Minimum of 0-3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

• Oshodi/Ilupeju/Mushin
• Ilasa/Cele/Isolo/Okota/Ajegunle
• Gbagada/Bariga/Somolu/Oworoshoki/Anthony
• Yaba/Onipanu/Palmgroove/Fadeyi
• Surulere
• Maryland
• Ojota/Ogudu/Ketu

Salary
N40,000 / month.