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  • Posted: Mar 26, 2025
    Deadline: Not specified
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  • We are an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange. Our interests also cut across farming (poultry, piggery, plantation, snail & fish farming), logistics & haulage as well as cleaning & fumigation services.
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    Guest Service Executive

    We are seeking an accomplished and detail-oriented Guest Service Executive to join our distinguished team. This pivotal role requires an experienced professional with a commitment to delivering premium guest experiences and fostering an environment of excellence in hospitality. If you possess strong leadership capabilities, a proactive approach to guest service, and a dedication to high standards, we invite you to apply.

    Key Responsibilities

    • Act as the primary point of contact for guest inquiries, ensuring a seamless and positive experience.
    • Oversee and maintain high standards of service across all properties, ensuring alignment with company protocols.
    • Proactively monitor guest feedback, promptly addressing concerns with professionalism and efficiency.
    • Guide and train team members in exceptional service delivery, fostering a culture of continuous improvement.
    • Collaborate with internal departments to ensure seamless operations that enhance the guest experience.
    • Utilize OTA (Online Travel Agency) and property management systems to optimize occupancy and revenue.
    • Identify areas for improvement within guest services, implementing solutions to elevate guest satisfaction.
    • Build and nurture guest relationships to encourage loyalty and repeat visits.

    Qualifications and Experience

    • Bachelor’s degree or Equivalent in Hospitality Management, Business Administration, or a related field.
    • Minimum of 2 - 4 years of experience in guest service or experience management, ideally in a high-end hotel or hospitality setting.
    • Proven expertise in OTA systems and property management software.
    • Excellent interpersonal, leadership, and problem-solving skills.
    • A guest-focused mindset with a commitment to quality and service standards.
    • Demonstrated experience in revenue management and up-selling techniques.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to IBIC Investment Holdings on forms.gle to apply

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