Guest Service Attendant at SkyRock Hotels

Job Description

• We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Requirements, Skills and Qualifications

• OND, NCE / B.Sc In any Hospitality or any relevant discipline
• 2+ years of customer service experience.
• Male preferably
• Good- looking and attractive personality
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills. 
• Computer knowledge: Basic knowledge of computers is required to check in guests, create invoices and manage online bookings
• Communication: Officers are expected to use active listening skills to understand the individual needs of each customer and also use non-verbal skills to identify a guest's satisfaction or dissatisfaction with their stay
• Customer service: Front desk Officers work with guests when checking in, checking out and when guests request information from the front desk.
• Problem-solving: Guests will often come to the Hotel Front Desk Officer with problems. The ability to identify and overcome a problem is paramount for every Front Desk Officer.

Salary
N40,000 - N50,000 monthly.