Guest Service Agent (Receptionist) at Bible Society of Nigeria

Purpose of the Job

• To ensure that all reservations are made and confirmed, receive guest professionally, compute guest bills and keep proper records.

Key Responsibilities

• Receiving of visitors and customers professionally
• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area
• Answering and making of official phone calls
• Interact with customers and clients professionally
• Receiving of cash and issuing of receipts and invoices to guests
• Helping guests/customers navigate through offices
• Monitoring of visitors’ access
• Carry out other responsibilities assigned by the manager while maintaining professional composure always.

Educational Qualifications

• B.Sc in related field or N.C.E / Ordinary Diploma in any related field.

Years of Experience:

• Minimum of 2 years cognate experience.

Skills Required:

• Good numerical skills, time management skills, basic computer knowledge, attention to details and good interpersonal communication (written and verbal communication).