Guest Service Agent at Bible Society of Nigeria

Key Responsibilities

• Manage all customers enquiries and needs efficiently, monitor and resolve all complaints and provide all required information such as room rate and directions and assist all in registration process
• Determine and ensure compliance to all key control policies by the guests.
• Coordinate and assist Housekeepers and Food & Beverages unit in all services to guests and maintain knowledge on all emergency procedures and manage room availability efficiently
• Evaluate everyday status of the guest house and coordinate with the various units such as Maintenance, Security, Laundry, and Food & Beverages to ensure optimal level of guest satisfaction
• Work with the Maintenance Unit to ensure the rooms and other facilities of the guest house perform optimally and all noticed faults are promptly resolved within the time limit.
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.
•  Liaise with the Porter to always ensure proper check-in and check-out of guest.

Education

• Minimum of OND, other relevant professional certificate will be an added advantage.

Experience:

• Minimum of 2 years cognate experience.

Personnel Specification:

• Must have strong social competences and must be amiable,
• Must have an excellent interpersonal relation and listening skill,
• Must have an excellent knowledge of BGHRDC’s values, policies standards
• Must possess an excellent presentation and persuasive skills.
• Must be assertive.