Jobs at Bible Society of Nigeria (BSN)

Key Responsibilities

• Ensure thorough and impeccable cleaning of guest rooms, guest house halls and its environment.
• Reports guest complaints to superior in a prompt and timely manner
• Reports any noticed facility deficiency or fault in the guest room for immediate maintenance.
• Ensures total readiness of unoccupied guest rooms for use as may be needed always.
• Ensures guest rooms are kept clean, attractive, and good for use of the guests always.
• Performs all daily tasks as assigned by superior personnel.

Personnel Specification
Education:

• Minimum of Senior School Certificate with at least credit passes in 5 subjects including English and Mathematics.

Experience:

• Minimum of two (2) years’ experience in similar job from reputable guest houses.
• Must be a highly disciplined individual, energetic with good health.
• Must possess excellent Customer service and good communication skills.
• Must be a person of integrity, good character, result-driven and able to take initiatives in cleaning.

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Key Responsibilities

• Manage all customers enquiries and needs efficiently, monitor and resolve all complaints and provide all required information such as room rate and directions and assist all in registration process
• Determine and ensure compliance to all key control policies by the guests.
• Coordinate and assist Housekeepers and Food & Beverages unit in all services to guests and maintain knowledge on all emergency procedures and manage room availability efficiently
• Evaluate everyday status of the guest house and coordinate with the various units such as Maintenance, Security, Laundry, and Food & Beverages to ensure optimal level of guest satisfaction
• Work with the Maintenance Unit to ensure the rooms and other facilities of the guest house perform optimally and all noticed faults are promptly resolved within the time limit.
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.
•  Liaise with the Porter to always ensure proper check-in and check-out of guest.

Education

• Minimum of OND, other relevant professional certificate will be an added advantage.

Experience:

• Minimum of 2 years cognate experience.

Personnel Specification:

• Must have strong social competences and must be amiable,
• Must have an excellent interpersonal relation and listening skill,
• Must have an excellent knowledge of BGHRDC’s values, policies standards
• Must possess an excellent presentation and persuasive skills.
• Must be assertive.

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Key Responsibilities

• Ensure preventive maintenance of the guest house properties/facilities – building, electrical, electronics and plumbing installations, etc. and other Particulars relating to the guest house facilities.
• Ensure reports on all the generators’ services are obtained, kept and prompt action(s) are taken where necessary based on the engineers’ professional advice and instruction without exception.
• Ensure adequate lighting system, constant water, and power supply for the guest house.
• Ensure all the necessary bills – Land use/Land rent bill, PHCN and other relevant bills are paid promptly without exception.
• Ensure regular supply of quality diesel to the guest house with adequate record of supply and usage.

Education

• Minimum of HND in Electrical Engineering, other relevant professional certificate will be an added advantage.

Experience:

• Minimum of 2 years cognate experience.

Personnel Specification:

• Must be someone who have a proven practical/field experience in managing and handling electrical matters in a structured organization.
• Must have good knowledge of managing heavy duty generators (diesel engines such as 250 – 350KVAs).
• Must be highly sensitive, observant, and proactive individual, able to foresee and proffer solutions to electrical or power problems or related issues before they occur.
• Must be ready to work long hours due to the peculiarity of the job.
• Good knowledge of plumbing is equally of advantage.