Guest Experience Liaison Specialist at Alan & Grant

Job Summary

• As a Guest Experience Liaison Specialist, you’ll blend safety oversight with hands-on instruction— onboarding guests onto the Trackman platform, teaching swing basics, and guiding them through games modes to maximize fun and comfort.

Key Responsibilities

• Conduct a mandatory safety briefing before each session: outline bay rules, club-handling guidelines, and emergency procedures.
• Provide a concise, engaging tutorial on the Trackman interface: registration, game selection, club tracking features, and scoring.
• Offer personalized swing tips—demonstrate grips, stances, and basic swing mechanics for first-time golfers.
• Assist guests with technology glitches or questions; escalate hardware/software issues to the Golf X Business Manager.
• Monitor bay activity continuously to enforce safety protocols and intervene if unsafe play is observed.
• Gather guest feedback on their experience and share insights with the management team to refine training materials.

Requirements

• A strong passion for golf fundamentals.
• 2+ years prior experience in sports coaching, recreation centers, or interactive-tech venues.
• Comfortable leading small groups and tailoring instruction to diverse skill levels.
• Strong safety awareness and risk mitigation
• Tech-savvy aptitude with gaming/tracking platforms
• Patient, enthusiastic customer engagement.