Group Head, Payarena Mall at Unified Payment Services Limited

Job Summary

• The Group Head – Payarena Mall will be responsible for the strategic leadership, operational governance, and business performance of the Fashion & Lifestyle and General Merchandise verticals.
• This role requires a deep understanding of e-commerce dynamics, strong vendor and category management skills, and experience leading cross-functional teams across marketing, operations, merchandising, logistics, and customer experience.

Responsibilities

• Define and execute the business strategy for both the Fashion & Lifestyle and General Merchandise departments.
• Lead category growth through assortment planning, pricing strategy, vendor acquisition, and brand partnerships.
• Drive key metrics including traffic, conversion, GMV, customer retention, and profitability.
• Oversee merchandising, campaign planning, online merchandising, and promotions to enhance customer engagement and sales.
• Collaborate with marketing, product, technology, and logistics teams to deliver a seamless end-to-end customer experience.
• Establish strong vendor management frameworks—ensuring quality control, pricing consistency, and timely fulfillment.
• Monitor performance data and consumer insights to refine strategy and inform decision-making.
• Ensure operational excellence across supply chain, inventory, and fulfillment processes.
• Represent Payarena Mall at leadership forums and collaborate closely with executive management on strategic initiatives.

Key Performance Indicators (KPIs)

• As agreed from time to time based on business exigencies.

Requirements

• A Degree / HND Bachelor’s Degree in Finance, Business, Engineering, Computer Science, or a related discipline.
• Minimum of 14 years of experience in e-commerce, retail, digital marketplaces, or consumer goods with at least 5 years in a senior leadership role.
• Post NYSC experience.

Key Competencies:
Knowledge / Experience:

• Proven experience scaling or managing online retail operations across multiple categories.
• Strong knowledge of digital merchandising, vendor management, marketplace dynamics, and user acquisition strategies.
• Excellent business acumen, data-driven decision-making ability, and strong commercial instincts.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Demonstrated ability to build and manage high-performance teams in a dynamic environment.
• Entrepreneurial mindset with a passion for innovation and operational efficiency.
• Prior experience at or working with large e-commerce platforms (e.g., Jumia, Konga, Amazon, Shopify-based marketplaces).
• Understanding of digital payments, logistics integrations, and omnichannel commerce models.
• Experience managing a tech-enabled marketplace or startup from early stage to

Staff Attraction, Motivation and Retention:

• Fill vacant roles within the department in a timely manner and provide
• opportunities for growth and development.
• Provide training, mentorship, and up-skilling programs.
• Recognize and reward individual and team achievements and contribution.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and
• creativity.
• Regularly engage direct reports to understand their needs and concerns.
• Foster a diverse and inclusive work environment that values different perspectives
• and backgrounds.

Skill / Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.