General Manager (Utilities & Facilities Management / Community Services) at Ralds & Agate

Job Description

• Reporting to the Group CEO, the General Managerwill be responsible for the oversight and management of all Utilities, Community Facilities& Security Services.
• He /She will be directly responsible for overseeing the activities of retained service providers. He / She is responsible for ensuring the profitable management of all Octo5 communities and implementing strategic plans designed to enhance profitability and efficiency across all assigned operating units.

Key Tasks / Responsibilities
Utilities & Facilities:

• Oversee and ensure profitable operations for all Utility Services, particularly Power, Water & Broadband Internet.
• Coordinate and manage all facilities teams to ensure that all communities are well serviced.
• Collaborate & work closely with the Divisional Director, Construction, and the Group CEO to ensure the prompt &
• Profitable management of all residential and commercial assets in developed communities
• In conjunction with the Finance team, ensure all operations are carried out profitably
• Create and implement defined operational procedures, control policies, and quality standards for all communities.

Financial Management / Revenue Assurance:

• Ensuring that Utilities & Community Services are profitable and meet stipulated targets
• Provision of cost management oversight for all communities under management
• Meet annual preset financial targets & objectives

Clients & Stakeholder Management:

• Identify and resolve all community issues and challenges
• Coordinate quarterly community engagement sessions
• Manage and coordinate all Client Management Activities

Commercial Services / Leasing & Communal Facilities:

• Ensure that all commercial facilities especially Octo5 business offices; Octo5 Nests and Arcades; Octo5 Recreation
• Parks operate profitably and efficiently.
• Maintain productive & cordial relationships with all residents, subscribers, customers, contractors & suppliers.
• Oversee the management of all PROPKEYS assets.

Educational Qualifications / Experience

• A good bachelor’s degree or other postgraduate certifications
• Minimum of ten (10) years post-qualification work experience in a facilities or community management role; or
• Minimum of ten(10) years post-qualification work experience in a customer service/relationship management role
• Minimum of five (5) years of work experience MUST be in a management role with a minimum of ten(10) direct reports.

Requirements / Skills:

• Strong People Management Skills
• Strong interpersonal skills
• Proven track record in conflict management & dispute resolution
• Strong social & communication skills
• Proven Leadership skills
• Strong relationship management skills
• Strong Negotiation Skills