General Manager at The Borough Lagos

The General Manager will oversee all aspects of daily operations — from customer service and staff management to budgeting, marketing, and facility maintenance. The ideal candidate is a hands-on leader passionate about hospitality, team development, and delivering memorable experiences for guests.

Key Responsibilities

• Oversee daily operations of the recreational center, ensuring smooth functioning across all departments (food & beverage, guest services, maintenance, and events).
• Lead, train, and motivate staff to deliver outstanding guest experiences.
• Develop and implement operational policies and service standards in line with the company’s vision.
• Manage budgets, monitor financial performance, and identify opportunities for cost savings and revenue growth.
• Ensure compliance with health, safety, and regulatory standards.
• Collaborate with the marketing team to drive promotions, family events, and partnerships.
• Oversee maintenance and cleanliness of facilities to uphold brand image and guest comfort.
• Handle guest feedback promptly and professionally.
• Prepare management reports, analyze performance metrics, and present insights for decision-making.
• Foster a positive, inclusive, and service-driven work culture.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3–5 years of management experience in hospitality, leisure, or family entertainment settings (e.g., resort, restaurant, recreational center).
• Strong leadership and people management skills.
• Proven track record in operations management and customer service excellence.
• Financial acumen with experience managing budgets and P&L.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multitask in a dynamic environment.
• Creativity and initiative in developing family-oriented programs and events.