General Manager - Resort (Expatriate) at Nicole Sinclair Consulting

Location: Lekki, Lagos

Responsibilities

• Oversee the operations functions of the Resort and lounge, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Resort and Lounge operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the Resort and Lounge annual Operating Budget, Marketing& Sales Plan and Capital Budget.
• Manage on-going profitability of the Resort and Lounge, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the Resort and Lounge and management.
• Deliver Resort and Lounge budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the Resort and Lounge business report on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for the Resort and Lounge, Food& Beverage, Admin & General, on target and accurate.
• Maximizing the resort/Lounge revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Resort/Lounge Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to Resort/Lounge team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirement.

Competency / Skill / Requirements

• Candidates should possess a Bachelor's degree / HND qualification.
• At least 15 to 20 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And
• 5 to 10 years of experience as a General Manager or Asst. General Manager.